Account Manager - Low Voltage Security Systems
About The Position
Digi Security Systems is hiring an Account Manager to grow and protect customer relationships in commercial security technology. The role begins with an established territory book of existing accounts across manufacturing, industrial, utilities, energy, and oil and gas. The Account Manager serves as a strategic advisor, understanding each customer’s organization, budget cycle, buildings, and security needs to identify future projects and maintain lasting relationships. The position owns account planning and growth, including account roadmaps, quarterly business reviews, renewals, expansion opportunities, and accurate forecasting. The Account Manager works closely with estimating, sales, operations, and service teams to bring forward customer needs and ensure sold work is delivered. Success is measured by bookings, recurring revenue growth and retention, review cadence, executive relationships, and forecast accuracy.
Requirements
- Experience working in or selling into manufacturing, industrial, utility, energy, or oil and gas environments, with an understanding of how those sites operate.
- Ability to lead business reviews with customer leadership and secure clear next steps.
- Business acumen to connect a customer's budget cycle and spending to account growth opportunities.
- Ability to maintain current opportunity records and provide an honest, accurate forecast independently.
- Ability to handle sensitive information carefully while considering the customer's and company's interests.
- Clear communication and structured thinking.
- Ability to build lasting customer relationships and treat customer buildings and systems with care.
- Ability to collaborate with operations, estimating, and service teams to deliver sold work.
Nice To Haves
- Exposure to video surveillance, access control, or a related trade.
- Early-career candidates with direct industry experience are encouraged to apply.
Responsibilities
- Own a designated book of accounts across manufacturing, industrials, utilities, energy, and oil and gas.
- Maintain an account map covering organizational structure, decision makers, buying cycles, spending history, and contract status.
- Build relationships across customer leadership, including plant and operations managers, facilities, HSE, and corporate security leaders.
- Conduct quarterly business reviews with account executive, IT, HR, life-safety, and security leaders, ensuring every review ends with a next step.
- Develop a next-year roadmap for every account, identifying long-term growth opportunities and their funding.
- Grow accounts through renewals, add-ons, and new sites; capture customer needs, budget, and timing for the estimator.
- Own service-agreement renewals and include a service agreement on every proposal.
- Bring relevant technology, code changes, or funding opportunities to account reviews and pass resulting referrals to an Account Executive.
- Keep expansion opportunities, account touches, and reviews current in HubSpot.
- Raise at-risk accounts with the leader early and develop a retention plan.
- Work with estimating, Account Executives, operations, service, and business development managers to support customer accounts and deliver sold work.
Benefits
- 401(k) with company match.
- PTO and paid holidays.
- Medical, dental, and vision benefits available.
- Company-paid training and licensing.
- Voluntary professional development opportunities.
- Company laptop, company phone, uniforms, and gear.
- Base salary plus uncapped commission aligned with experience.
- Commission on bookings across assigned accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
