Account Manager - Low Voltage Security Systems
About The Position
Digi Security Systems is seeking an Account Manager to grow and protect customer relationships in commercial security technology. The role begins with an established territory book of business and owns a designated group of existing accounts across manufacturing, industrial, utilities, energy, and oil and gas customers. The Account Manager serves as a strategic advisor, maintaining detailed knowledge of customers’ organizations, budgets, buildings, purchasing cycles, spending, and contract status. The role develops account roadmaps, conducts quarterly business reviews, identifies expansion opportunities, and ensures service-agreement renewals are addressed. The Account Manager works closely with estimators, account executives, operations and service teams, and, on some larger accounts, a business development manager. The position is measured by bookings, recurring-revenue growth, retention, consistent business reviews, executive relationships, and accurate, up-to-date forecasting and opportunity records in HubSpot.
Requirements
- Experience working in or selling into manufacturing, industrial, utility, energy, or oil and gas environments.
- Knowledge of how those customer sites operate.
- Ability to conduct business reviews with customer leadership and secure next steps and, when appropriate, peer introductions.
- Ability to connect a customer’s budget cycle and spending to account growth opportunities.
- Ability to maintain current opportunities and provide an honest forecast independently.
- Ability to handle sensitive information carefully and consider both customer and company interests.
- Clear communication and structured thinking.
- Ability to build lasting customer relationships and treat customer buildings and systems as assets to protect.
- Ability to work collaboratively with operations, estimating, and service teams.
Nice To Haves
- Exposure to video surveillance, access control, or a related trade.
Responsibilities
- Own a designated book of accounts across manufacturing, industrial, utilities, energy, and oil and gas verticals.
- Maintain an account map that includes organizational charts, decision makers, buying cycles, spending history, and contract status.
- Build relationships with customer leadership, including plant and operations managers, facilities, HSE, and corporate security leaders.
- Conduct quarterly business reviews with each account’s executive, IT, HR, life-safety, and security leaders, and establish a next step at each review.
- Develop a next-year roadmap for every account, identifying long-term growth opportunities and funding sources.
- Grow accounts through renewals, add-ons, and new sites; capture customer needs, budgets, and timing for estimators.
- Own service-agreement renewals and include a service agreement on every proposal.
- Bring relevant information such as new technology, code changes, or funding opportunities to account reviews, and pass resulting referrals to an account executive.
- Keep expansion opportunities, account touches, and reviews current in HubSpot.
- Raise at-risk accounts with the leader early and provide a plan to retain them.
- Maintain an accurate forecast and keep expansion opportunities current in HubSpot each week.
- Work with estimators, account executives, operations and service teams, and business development managers to support customer accounts.
Benefits
- Base compensation plus uncapped commission aligned with experience.
- Commission on bookings across assigned accounts.
- 401(k) with company match.
- Paid time off and paid holidays.
- Medical, dental, and vision benefits.
- Company-paid training and licensing.
- Voluntary professional development opportunities.
- Company laptop, company phone, uniforms, and gear.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
