Account Manager - IT Services and Consulting

GIRIKON, INC • Phoenix, AZ

1d • Hybrid

About The Position

Girikon is hiring a full-time Account Manager for IT services and consulting in Phoenix, Arizona. The position is hybrid or on-site. The Account Manager will manage and strengthen client relationships, drive revenue growth, identify new business opportunities, and coordinate project delivery. This customer-focused professional will understand business and technology needs, serve as a trusted advisor, and collaborate with sales, technical, resource management, and delivery teams to support client satisfaction and long-term account value.

Employment is subject to successful completion of a background check, reference check, E-Verify process, and drug test. Girikon is an equal opportunity employer that values diversity in the workplace.

Requirements

• Bachelor’s degree in business administration, IT, computer science, or a related field.
• Preferably 3 to 7 years of experience in account management, client relationship management, business development, or customer success, ideally within IT services or technology consulting.
• Understanding of IT consulting, software implementation, professional services, managed services, and project delivery.
• Proven ability to manage client relationships, identify growth opportunities, coordinate technical teams, and resolve escalations.

Nice To Haves

• Experience with enterprise SaaS or cloud platforms such as Salesforce or HubSpot.
• Familiarity with Agile or traditional project management and distributed delivery teams.

Responsibilities

• Serve as the primary client contact, build relationships with key stakeholders, conduct regular business reviews, and support client satisfaction and retention.
• Identify cross-selling and upselling opportunities, generate new projects and consulting engagements, support contract renewals and negotiations, and develop account growth plans.
• Coordinate with clients, talent acquisition, resource management, and delivery teams to identify staffing requirements, shortlist qualified resources, and support timely deployment and onboarding.
• Coordinate with onshore and offshore teams, project managers, and technical leaders to monitor project progress, manage risks, resolve client escalations, and ensure commitments and deliverables are met.
• Develop account strategies, maintain CRM records and sales pipelines, forecast opportunities, identify market trends, and support revenue and business expansion goals.

Benefits

• Group health plans, including medical, dental, and vision, with employer contribution.
• Training and development.
• Paid personal time off and sick days.
• Standard public holidays.
• Work/life balance.
• Competitive salary commensurate with industry standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level