Account Manager - Manager IT Services
About The Position
ITPartners+ is hiring an Account Manager – Managed IT Services, internally titled Partner Executive, to serve Buffalo, NY and surrounding areas. This hybrid account management and business development role owns a portfolio of existing partners and its recurring revenue while also developing new business and bringing new partners to ITPartners+. The Account Manager serves as a trusted advisor, understands partners’ businesses and technology needs, identifies opportunities to add value, and develops new relationships across the Buffalo market. The role works with business owners, executives, and other stakeholders, and collaborates with engineering, project, sales, and service teams to deliver a consistent partner experience. The position is suited to a relationship-driven business leader who can manage existing accounts while actively prospecting and owning opportunities through the sales process.
Requirements
- 3–5 years of experience in B2B sales, account management, client success, or business development.
- Comfort owning both an existing book of business and a new-business pipeline.
- Enjoys hunting for opportunities rather than relying solely on inbound leads.
- Able to communicate, negotiate, and present confidently with stakeholders at every level.
- Strong relationship-building skills to establish trust and rapport with partners.
- Understands IT services and can connect technology solutions to partner business needs.
- Able to work independently, manage competing priorities, meet deadlines, and maintain accurate CRM activity.
Nice To Haves
- MSP or technology industry experience.
- Bachelor’s degree in business, IT, or a related field.
Responsibilities
- Own and grow an assigned portfolio of ITPartners+ partners and recurring revenue.
- Build trusted relationships with business owners, executives, and key stakeholders.
- Understand each partner’s business, goals, challenges, technology environment, and future priorities.
- Identify opportunities to expand partnerships through technology, cybersecurity, cloud, infrastructure, and business solutions.
- Lead strategic partner conversations about priorities, risks, and upcoming initiatives.
- Collaborate with engineering, project, sales, and service teams to deliver a consistent partner experience.
- Take ownership of communication when challenges arise and coordinate appropriate resources toward resolution.
- Build and maintain a healthy pipeline of prospective partners throughout the Buffalo market.
- Generate new opportunities through prospecting, networking, referrals, community involvement, and relationship building.
- Develop relationships with business owners and executive-level decision makers.
- Lead discovery conversations focused on business goals, technology challenges, risk, and future needs.
- Collaborate internally to develop solutions and proposals aligned with prospective partner needs.
- Own opportunities through the sales process and convert new relationships into long-term ITPartners+ partnerships.
- Help grow ITPartners+’ presence and relationships within the Buffalo business community.
Benefits
- Healthcare coverage that is 99% paid for the employee.
- Health premiums subsidized for family.
- Optional subsidized dental and vision insurance.
- Life insurance and AD&D.
- Maternity and paternity leave, including foster and adoption.
- Unlimited paid time off.
- 401(k) retirement plan and company profit-sharing opportunity (PShares).
- A focus on personal growth.
- A fun work environment with bonuses and company events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
