Account Manager - Manager IT Services

ITPartners+•Grand Island, NY

3d•Hybrid

About The Position

ITPartners+ is hiring an Account Manager – Managed IT Services, internally titled Partner Executive, to serve Buffalo, NY and surrounding areas. This is a relationship-focused hybrid account management and business development role. The Account Manager owns a portfolio of existing partners and its recurring revenue while building new relationships and bringing new partners to ITPartners+. The role serves as a trusted advisor to existing partners, learning their business goals, challenges, technology environments, and future priorities. It identifies opportunities to expand partnerships with technology, cybersecurity, cloud, infrastructure, and business solutions, and coordinates with internal teams to provide a consistent partner experience. The Account Manager also develops new business throughout the Buffalo market by prospecting, networking, building relationships with decision makers, leading discovery conversations, and guiding opportunities through the sales process. ITPartners+ describes its work environment as supportive, goal-oriented, and fun, guided by the values “Do Great Work,” “Make It Fun,” and “Think Big.” Its mission is to positively impact people by building and nurturing its team and partners and giving back to the community. The company is an Equal Opportunity Employer.

Requirements

3–5 years of experience in B2B sales, account management, client success, or business development.
Comfort owning both an existing book of business and a new-business pipeline.
Enjoys proactively pursuing opportunities rather than relying solely on inbound leads.
Confident communication, negotiation, and presentation skills with stakeholders at every level.
Strong relationship-building skills to establish trust and rapport with partners.
Ability to understand IT services and connect technology solutions to partner business needs.
Ability to work independently, manage competing priorities, meet deadlines, and maintain accurate CRM activity.

Nice To Haves

MSP or technology industry experience.
Bachelor’s degree in business, IT, or a related field.

Responsibilities

Own and grow an assigned portfolio of ITPartners+ partners and the recurring revenue associated with those relationships.
Build trusted relationships with business owners, executives, and key stakeholders.
Understand each partner’s business, goals, challenges, technology environment, and future priorities.
Identify opportunities to expand partnerships through technology, cybersecurity, cloud, infrastructure, and business solutions.
Lead strategic conversations with partners about priorities, risks, and upcoming initiatives.
Collaborate with engineering, project, sales, and service teams to deliver a consistent partner experience.
Take ownership of communication when challenges arise and coordinate appropriate resources toward resolution.
Build and maintain a pipeline of prospective partners throughout the Buffalo market.
Generate new opportunities through prospecting, networking, referrals, community involvement, and relationship building.
Develop relationships with business owners and executive-level decision makers.
Lead discovery conversations about business goals, technology challenges, risk, and future needs.
Collaborate internally to develop solutions and proposals aligned with prospective partners’ needs.
Own opportunities through the sales process and convert new relationships into long-term ITPartners+ partnerships.
Help grow ITPartners+’ presence and relationships within the Buffalo business community.