Account Manager

Fiserv•Marietta, GA

9d•Onsite

About The Position

You will have enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions.

Requirements

High School graduate/GED
3 years’ experience in customer service
Ability to travel up to 20%
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Bachelor’s degree
Project Management experience
Enterprise problem prevention and resolution experience
Ability to make independent decisions, exercising good judgment and managing complex issues

Responsibilities

Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan.
Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit.
Provide various levels of reporting on accomplishments and in-process activities.
Influence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and develop/maintain standard operating procedures.
Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.