Account Manager
CAI•Richmond, VA
•$75,000 - $85,000•Hybrid
About The Position
The Account Manager role involves managing the full Statement of Work (SOW) lifecycle and utilizing the Vendor Management System (VMS) to facilitate those workflow processes. We are seeking a highly skilled and experienced Account Manager to join our IT team. This position will be full-time, hybrid, and is a salaried position.
Requirements
- 3–5 years of experience in IT account management, project management, staffing/services, or supplier management
- Experience supporting public sector clients (ideally Commonwealth of Virginia) and working with suppliers
- 3–5 years of experience with Workforce Solutions programs, specifically SOW-based services
- Strong understanding of IT terminology and ability to help clients define project scope
- Hands-on experience with Vendor Management Systems (VMS) (VectorVMS preferred)
- Proven ability to manage multiple projects, priorities, and deadlines effectively
- Strong communication, relationship-building, and negotiation skills.
- Detail-oriented with a focus on process improvement and operational excellence
- Ability to analyze workflows and implement strategies to enhance efficiency and innovation
- Must be located in Central Virginia with the ability to attend on-site client meetings as needed
- Must be authorized to work in the U.S. (no sponsorship provided)
Nice To Haves
- Bachelor’s degree in Business, Management, or a related field (preferred).
- PMP certification is a plus
Responsibilities
- Serve as the primary point of contact for agency clients and supplier partners within MSP SOW programs, ensuring a high level of service and clear communication
- Manage the full Statement of Work (SOW) lifecycle, including pre-bid calls, supplier Q&A, negotiations, onboarding, and project execution
- Guide agencies and suppliers through procurement processes to ensure compliance with program rules and regulations
- Utilize and optimize the Vendor Management System (VMS) to support workflows and improve operational efficiency
- Monitor SOW projects against milestones, manage change orders, and ensure timely, accurate invoicing and payments
- Build and maintain strong client and supplier relationships, acting as a trusted advisor
- Develop and maintain Standard Operating Procedures (SOPs) for SOW processes across clients
- Resolve operational challenges quickly and effectively to keep projects on track
- Provide VMS training, onboarding support, and ongoing guidance to clients and suppliers
- Track supplier performance and ensure delivery meets service level agreements (SLAs)
- Identify and implement process improvements to drive efficiency, productivity, and program success
Benefits
- medical, dental, and vision insurance
- 401k retirement account access
- paid time off
- paid sick leave
- other paid time off as provided by applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
