Account Manager, Freight Forwarding

Bradley David Associates • Newnan, GA

20h

About The Position

The Account Manager is part of the sales and operations team and supports a seamless shipping and customer service experience for key clients, from shipment inception through final delivery. As the primary point of contact, the Account Manager manages the company’s top key accounts and provides operational and customer service support across shipments.

Requirements

• Minimum 9–10 years of relevant experience in freight forwarding.
• Experience managing key accounts for an organization.
• International transportation experience.
• Must be eligible to pass a TSA background check.
• Strong interpersonal skills and a positive, proactive approach to customer service.
• Strong proficiency in Microsoft Office Suite.
• Ability to attend online meetings.

Nice To Haves

• Experience working with ERP systems and in a paperless environment is highly preferred.

Responsibilities

• Provide end-to-end operational and customer service support for assigned shipments.
• Open and manage operational files using PBL systems and maintain accurate electronic documentation.
• Follow the prescribed workflow for each shipment and proactively manage exceptions.
• Communicate and coordinate with vendors, carriers, truckers, Customs brokers, and third-party partners.
• Monitor service execution and hold vendors accountable for performance and pricing accuracy.
• Review and validate billing on each shipment file and seek opportunities to reduce accessorial or additional charges.
• Provide regular shipment tracking updates using company tools and systems.
• Educate clients on the company’s services across modes, including air and ocean.
• Evaluate and price new and existing business opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed