Freight Forwarding Operations Specialist

JAS Worldwide•San Francisco, CA

6d•$27 - $31•Onsite

About The Position

The Freight Forwarding Operations Specialist processes and handles air and ocean import and export shipments for customers, meeting or exceeding customer requirements and quality standards. The role may oversee Customs House Brokerage (CHB) processes and ensure compliance with applicable laws, regulations, and JAS Forwarding procedures. It may also involve completing customs broker transactions and other government agency requirements in a timely manner. The position has no supervisory responsibilities and is performed entirely in a climate-controlled internal office environment under normal office conditions.

Requirements

Experience handling import and export shipments using both air and ocean products.
At least five years of experience handling imports and exports via ocean or air, or a combination of education and expertise.
Excellent organizational skills.
Excellent communication skills.
Flexibility.
Strong computer skills; Microsoft Office knowledge is a plus.
Detail-oriented, able to multitask, and able to meet deadlines.
Able to work both independently and as part of a team.
Knowledge of Puerto Rico customs laws, practices, and procedures.
Experience handling accruals and billing for services provided to customers.
Good working knowledge of Incoterms.

Nice To Haves

High school diploma or GED equivalent is preferred.
Experience and knowledge regarding import compliance, rules, and regulations.
Knowledge of Importer Security Filing (ISF).
Knowledge of CargoWise (C1).
Microsoft Office suite skills.

Responsibilities

Prepare, review, and process shipment documents, ensuring files are complete, accurate, and in the proper sequence.
Receive and track customer bookings and shipments; update clients about shipment status and delays; dispatch shipments for delivery; collect proof of delivery; and cost and invoice files.
Comply with company business process guidelines.
Bill or invoice each file to the appropriate customer, paying attention to the responsible party and payment terms.
Resolve and reconcile incorrect payables by working with vendors and overseas offices.
Assist sales, department managers, and colleagues in compiling quotes.
Provide accurate job-cost forecasts and ensure payables, receivables, and accruals are set and managed according to company guidelines.
Provide responsive customer service and timely correspondence to customers.
Dispatch freight for delivery and maintain communication with the trucker throughout delivery.
Recognize changes in customers’ shipping trends and report them to management.
Be cross-trained and act as a backup for team members when necessary.
Report on customer performance and identify changes in support needs.
Promote compliance across the department or section.
Work through problems and recognize issues that should be communicated or escalated to management.
Perform other duties as requested.