Account Manager - Client Operations - Mobix

Malouf Careers•Summerville, SC

About The Position

Mobix is a fast-growing third-party logistics (3PL) provider that helps brands scale through reliable fulfillment and technology-backed operations. The Account Manager owns long-term client relationships and serves as the primary operational contact. The role manages client support tickets and requests, monitors order flow, and coordinates with internal teams to keep operations aligned and clients informed. Success includes responding to tickets within two business hours, resolving issues within three business days, checking in with each client at least monthly, and maintaining strong communication and follow-through to keep escalations rare. The role also involves sharing insights from client trends and issues to support improvement.

Requirements

At least 2 years of experience in account management, client success, or logistics operations.
Strong written and verbal communication skills.
Detail-oriented, with strong task-tracking habits.
Calm under pressure and able to handle client concerns professionally.
Self-motivated and comfortable working independently or as part of a team.

Nice To Haves

Experience in 3PL, supply chain, or eCommerce.
Familiarity with CRMs, ticketing systems, or WMS platforms.
Enjoyment of checklists and color-coded spreadsheets.

Responsibilities

Serve as the primary day-to-day contact for assigned clients.
Manage and resolve client tickets quickly and professionally.
Monitor fulfillment and order flow for accuracy and service quality.
Track and complete client tasks, including relabels, special projects, and shipment issues.
Proactively communicate about disruptions or risks.
Coordinate internally with Operations and Client Success teams.
Share insights from client trends or issues to help improve operations.
Respond to client tickets within two business hours and resolve issues within three business days.
Check in proactively with each client at least monthly.