Account Manager - PST Timezone
About The Position
Gifthealth is seeking an Account Manager to support its account management team by maintaining client relationships, coordinating project deliverables, and ensuring customer satisfaction. Reporting to the Vice President of Gastroenterology, the role manages day-to-day client communications, prepares reports, assists with account planning, and identifies opportunities to grow existing accounts. The Account Manager works with internal teams to meet client needs on time and at a high standard, while taking on increasing ownership of accounts and supporting organizational goals, operational excellence, and compliance standards. The position is listed as hybrid, with a stated schedule of 8:00 A.M. to 5:00 P.M. Monday through Friday. Night and weekend hours may be required occasionally based on business needs, and cross-facility travel may be needed. The description also refers to a remote work environment with opportunities to travel. The role regularly meets with internal Warehouse, Pharmacy, Logistics, Safety, Compliance, Quality, Training, and Operations Management teams, and may meet with external vendor and consultant partners. Essential functions include remaining stationary for extended periods while writing or reviewing documentation, working on a computer for the entire shift, and attending virtual meetings with cross-functional teams.
Requirements
- Bachelor’s degree in communications, business administration, or a related field.
- At least 4 years of experience as an account manager or in a sales support role.
- Knowledge of account management fundamentals, sales processes and pipelines, customer success concepts, and data reporting principles.
- Attention to detail, analytical reporting, and problem-solving skills.
- Strong written, verbal, and interpersonal communication skills.
- Strong organizational and time-management skills.
- Computer skills including Microsoft Suite, CRMs, and Google Suite.
- Ability to interpret client needs and manage routine account activities.
- Ability to influence without authority and empathize with customers.
- Ability to explain products and concepts clearly and concisely to clients.
- Proven track record of maintaining client relationships and identifying growth opportunities.
- Excellent selling, persuasion, and presentation skills.
- Strong data analysis and reporting skills.
- Strong customer focus and demonstrated teamwork and collaboration.
- Organized, with excellent time-management skills; takes initiative to grow new business; operates with integrity and builds trust; demonstrates sound judgment and decision-making; is a self-starter passionate about healthcare and sales.
Nice To Haves
- Knowledge of commercial agreements, the pharmaceutical industry and applicable regulations, change management principles, and voice-of-the-customer feedback methods.
- Experience with onboarding new accounts and implementations.
- At least 4 years of account management experience, preferably in healthcare, Gastroenterology, and/or Specialty.
Responsibilities
- Oversee the full client lifecycle, ensuring smooth setup, strong adoption, and consistent delivery of high-quality products or services.
- Coordinate across sales, operations, creative, and other departments to maintain alignment, resolve issues, and ensure deliverables are accurate and timely.
- Communicate project progress, risks, and changes proactively to clients and internal stakeholders.
- Identify upselling and expansion opportunities, support renewal efforts, and implement strategies to strengthen client relationships and reduce churn.
- Review client usage, satisfaction, volume, and other KPIs; translate insights into strategic recommendations that improve outcomes and prevent issues.
- Conduct sales calls, demonstrations, and reconciliation meetings; prepare reports and presentations highlighting performance, value, and results.
- Share client feedback, trends, and opportunities to inform product improvements, marketing efforts, and account strategy prioritization.
- Maintain client relationships and help identify opportunities for account growth.
- Coordinate client onboarding and account implementation activities.
Benefits
- Healthcare benefits covered by Gifthealth.
- Competitive compensation based on education, experience, and performance.
- Opportunity to advance a non-traditional pharmacy with a technology focus.
- Opportunity to collaborate with healthcare experts focused on improving medication accessibility and affordability.
- Remote work environment with opportunity to travel.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
