PST

Apria Healthcare•San Diego, CA

4d•$24 - $31

About The Position

The Patient Service Technician delivers and picks up equipment from homecare patients, sets up equipment, instructs patients in its basic use, and helps resolve equipment-use problems. The role also organizes daily deliveries and pickups by geographic territory and loads and unloads durable medical or infusion equipment, oxygen, and medical supplies onto a delivery vehicle. The technician must comply with applicable regulatory requirements, complete and distribute delivery, pickup, reimbursement, and vehicle-maintenance paperwork, and maintain vehicle logs and incident reports. The position includes checking vehicle condition and arranging timely preventive maintenance, performing routine vehicle checks, and reporting malfunctions. The technician may respond to emergency delivery calls on an on-call basis, clean or assist in repairing equipment, and perform other related duties as directed by a supervisor. The technician must notify a supervisor if specified concerns are identified in a patient's home, including suspected family physical abuse, unsafe or unsanitary conditions, insufficient food for children, or animals causing unsanitary conditions. The role involves frequent driving and travel to patient homes, including operation of a vehicle during day and night and in varied weather and traffic conditions. It also involves lifting and carrying equipment, pushing and pulling loads, climbing stairs, bending, reaching, and occasional ladder climbing or kneeling. Employees may encounter dust, fumes, odors, temperature extremes, low-light conditions, cryogenic fluids, and cleaning agents; personal protective equipment may be required. The anticipated compensation range is $24–$30.94 per hour. Actual compensation may vary based on experience, skills, education, and location.

Requirements

Education or experience equivalent to a high school diploma.
At least one year of related work experience.
At least 21 years of age at the time of hire.
At least three years of driving history.
Valid driver’s license specific to the vehicle operated for the job.
Successful completion of Apria Healthcare’s Driver Training Program.
Meet job-related requirements for compliance with D.O.T., F.D.A., and Joint Commission regulations.
Basic computer skills.
English reading, writing, and verbal skills.
Basic math skills.
Skills in business acumen, problem solving and analysis, communication proficiency, and personal effectiveness and credibility.
Ability to meet the physical demands of the role, including frequent lifting and carrying objects weighing 10–160 pounds, pushing or pulling objects weighing 20–60 pounds, and frequent stair climbing, bending, reaching, and other physical tasks.
Ability to safely operate a motor vehicle during the day and night and in varied weather and traffic conditions.

Responsibilities

Deliver and pick up equipment from homecare patients; set up equipment, explain its basic use, and help patients solve equipment-use problems.
Schedule and organize daily deliveries and pickups according to geographic territory.
Load and unload durable medical or infusion equipment, oxygen, and medical supplies onto the delivery vehicle.
Comply with applicable regulatory requirements, including driver qualification documentation, hours-of-service rules, daily logs, hazardous-material requirements, and vehicle inspection and maintenance regulations.
Complete and distribute delivery logs, pickup and delivery forms, reimbursement documents, and vehicle maintenance logs.
Notify a supervisor about specified concerns observed in patients’ homes, including physical abuse, unsafe or unsanitary conditions, insufficient food for children, or animals causing unsanitary conditions.
Maintain vehicle maintenance logs and incident reports, ensure vehicles are in proper working condition, and ensure preventive maintenance is performed on time.
Respond to emergency delivery calls as needed, including on an on-call basis.
Clean equipment and assist with equipment repairs as needed.
Perform routine vehicle checks, including checking gasoline, oil and other fluids, tire pressure, and brakes; report malfunctions to a supervisor.
Perform other related duties as directed by a supervisor.