Account Manager - Pacific Time (PST)

Gifthealth • Columbus, OH

8d • Remote

About The Position

Gifthealth is seeking an Account Manager to own relationships with medium- to large-scale provider offices. The role manages the client relationship day to day from onboarding through adoption, renewal, and growth, ensuring clients receive high-quality products and services. The Account Manager represents client needs internally and partners with Product to turn field feedback into solutions, Patient Experience to resolve provider-group issues, and Sales and Marketing on account priorities. The role uses modern tools, including AI, to analyze accounts and prepare for client conversations. It reports to the Vice President of Gastroenterology.

The position is remote in the Pacific Time Zone, with a schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. Night and weekend hours may occasionally be needed based on business needs. Travel to client sites and Gifthealth facilities may be required, up to 10%. The role involves regular meetings with provider-office clients, internal cross-functional teams, and external vendor and consultant partners.

Requirements

• Bachelor’s degree in communications, business administration, or a related field, or equivalent experience.
• At least 4 years of experience as an account manager or in a sales support role, with a proven record of maintaining client relationships and identifying growth opportunities.
• Experience onboarding new clients and managing implementations.
• Strong data analysis and reporting skills, attention to detail, and problem-solving ability.
• Excellent written, verbal, and presentation skills, including the ability to explain products and concepts clearly and concisely.
• Ability to influence without authority and empathize with customers.
• Strong organization and time-management skills.
• Proficiency with Microsoft Office, Google Workspace, and CRM platforms.
• Ability to remain stationary for extended periods while writing or reviewing documentation, work on a computer throughout the shift, and attend virtual cross-functional meetings.
• Ability to travel up to 10% to client sites and Gifthealth facilities.

Nice To Haves

• Healthcare experience, ideally in gastroenterology and/or specialty care.
• Experience working with medium- to large-scale provider offices.
• Knowledge of commercial agreements, the pharmaceutical industry and applicable regulations, change management, and voice-of-the-customer methods.
• Experience collaborating with a product or engineering team to shape roadmap priorities.
• Specific experience using AI to analyze account data, prepare for client meetings, automate reporting, or test tools, with sound judgment about client and patient data.

Responsibilities

• Oversee the full client lifecycle, including setup, adoption, and consistent delivery of high-quality products or services.
• Coordinate across sales, operations, creative, and other departments to maintain alignment, resolve issues, and ensure deliverables are accurate and timely.
• Communicate progress, risks, and changes proactively to clients and internal stakeholders to keep projects on track.
• Identify upselling and expansion opportunities, support renewals, and implement strategies to strengthen client relationships and reduce churn.
• Review client usage, satisfaction, volume, and other KPIs, translating findings into recommendations that improve outcomes and prevent issues.
• Conduct sales calls, demos, and reconciliation meetings; prepare reports and presentations highlighting performance, value, and results.
• Share client feedback, trends, and opportunities to inform product improvements, marketing efforts, and account strategy prioritization.
• Use AI and other modern tools to analyze accounts and prepare for client conversations, applying sound judgment when handling client and patient data.

Benefits

• Healthcare benefits covered by Gifthealth.
• Opportunity to advance a non-traditional pharmacy with a technology focus.
• Opportunity to influence the product directly, with access to the team building it.
• Remote work environment with opportunity to travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level