Account Manager US

Fourvenues • Miami, FL

3d • $90,000 - $110,000 • Hybrid

About The Position

Fourvenues is seeking an Account Manager to join their growing team in the United States. This role is responsible for managing, retaining, and strengthening the client portfolio across the US market, focusing on the live entertainment and hospitality sectors. The ideal candidate will be ambitious, curious, and possess a high-performance mindset, working closely with clients to maximize their use of Fourvenues' technology solutions.

Requirements

• 2–5 years of experience in Account Management, Customer Success, Hospitality Operations, Event Operations, B2B SaaS, or a similar client-facing role.
• Strong client management skills and ability to build trust with demanding stakeholders.
• Commercial mindset to identify growth opportunities and retention risks.
• Operational mindset to execute, follow up, and create structure in fast-moving environments.
• Strong written and verbal communication skills.
• High ownership, attention to detail, and ability to manage multiple accounts at once.
• Comfortable working with data, dashboards, CRM systems, and internal reporting.
• Fluent English required.
• Willingness to travel frequently across the US for client meetings, go-lives, events, and market visits.

Nice To Haves

• Experience in hospitality, nightlife, live entertainment, ticketing, reservations, CRM, POS, or event technology is highly valued.
• Spanish is a strong plus.
• Previous experience in hospitality technology, ticketing, reservations, POS, CRM, payments, or event management platforms.
• Experience with nightlife venues, festivals, beach clubs, restaurants, private members clubs, or hospitality groups.
• Understanding of guest lists, VIP tables, prepaid bookings, promoter management, CRM campaigns, door operations, or event-day workflows.
• Experience supporting mid-market or enterprise clients.
• Experience preparing client reports, QBRs, adoption reviews, or account health updates.

Responsibilities

• Manage a portfolio of US accounts across nightlife and live entertainment.
• Build strong relationships with operators, managers, marketing teams, finance teams, and on-site teams.
• Act as the day-to-day point of contact after the sales process.
• Understand each client’s business, priorities, and growth opportunities.
• Support account plans together with the Strategic Accounts & Expansion Lead – US.
• Drive successful adoption of Fourvenues across bookings, ticketing, guest lists, VIP tables, promoters, CRM, reporting, and on-site operations.
• Train client teams on platform usage, workflows, and best practices.
• Monitor adoption, identify usage gaps, and propose clear actions.
• Support go-lives, event launches, seasonal openings, and key operational moments.
• Share client feedback internally to improve processes and product usage.
• Identify upsell, cross-sell, and expansion opportunities across products, venues, concepts, and events.
• Track account health, adoption, satisfaction, and potential churn risks.
• Escalate risks or opportunities with clear context and proposed next steps.
• Support commercial follow-ups related to renewals, growth, and expansion.
• Help clients see measurable value from Fourvenues over time.
• Coordinate with Support, Product, Tech, Integrations, Finance, and Operations when needed.
• Follow up on client requests, incidents, and operational needs until resolution.
• Manage first-level escalations and involve senior stakeholders when required.
• Keep clients informed with clear, timely, and professional communication.
• Help anticipate operational risks before they become bigger issues.
• Keep CRM and internal systems updated with account information, risks, opportunities, and next steps.
• Prepare account updates, performance summaries, and client insights.
• Track client activity and business performance to support decision-making.
• Contribute to building a scalable account management playbook for the US market.

Benefits

• Salary Range: $90,000 - $110,000.
• Annual bonus and incentive plan linked to Fourvenues’ global growth and the achievement of company-wide, individual and team objectives.
• Hybrid and flexible working model, built on trust, accountability, and measurable impact.
• Global growth environment, with direct influence on international expansion and strategic business decisions.
• Culture of wellbeing and high performance, including private health, vision and dental insurance, 24 paid vacation days and 401k contribution.
• High-impact internal experiences and events that strengthen cohesion, professional growth, and a strong sense of belonging.
• Language classes and flexible benefits tailored to your personal and professional needs.
• Real opportunity to make an impact, driving the transformation of a scaling project into an international benchmark within its industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed