Account Manager

City Wide Facility Solutions•East Brunswick, NJ

4d•Onsite

About The Position

City Wide Facility Solutions in East New Brunswick is excited to welcome a passionate Account Manager, also known as a Facilities Solutions Manager (FSM), ready to drive business growth and elevate their career in a dynamic, fast-moving environment. We offer a competitive base salary, an attractive commission plan, and a comprehensive benefits package designed to reward the perfect fit for this role. At City Wide Facility Solutions, we're proud to be a trailblazer in the building maintenance industry with over 115 locations across the nation. As a dynamic sales and management company, we offer a comprehensive, single-source solution for all your building maintenance needs—inside and out. Our success is driven by our unwavering commitment to our core values: exceptional customer service, continuous growth, a proactive mindset, and relentless hustle. We're seeking dedicated individuals who aspire to build a career, not just find a job, and we're passionate about nurturing talent from within. Join our high-energy team in a collaborative, inclusive, and fun atmosphere where outstanding performance is truly celebrated.

Requirements

Proven background in account management, sales, or a similar field within the service industry.
Strong leadership skills with experience in managing diverse teams.
Excellent problem-solving, organizational, and communication skills.
Technologically adept with experience in CRM systems preferred.
Motivated by a fast-paced, results-driven environment.
3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
High School diploma required; bachelor’s degree highly desirable.
Highly detail oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Must have reliable transportation.

Nice To Haves

Bachelor's degree highly desirable.

Responsibilities

Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
Maintain a client retention rate of 96-98%.
Generate extra service (ES) sales, with specific targets set based on your defined territory.
Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
Manage service delivery effectively, ensuring compliance with client and company standards.
Lead and develop your team, ensuring high performance and adherence to company protocols.