Account Manager

Centro.team

10d•Remote

About The Position

We’re looking for a detail-oriented and proactive Concierge Account Manager to support and grow our creator and studio partners. You’ll manage client relationships, optimize store performance, and ensure smooth day-to-day operations on our platform. About us: We are an international product development company with over 15 years of expertise in web development, commercial design, affiliate, and online marketing. Our diverse and talented team operates across various countries, including the USA, Canada, Cyprus, Ukraine, Poland, Georgia, and more. Our product: A trailblazer in the clip marketplace delivering authentic content from studios to consumers worldwide.

Requirements

Detail-oriented and highly organized, with the ability to multitask and prioritize effectively.
Excellent judgment and decision-making skills to optimize creator performance and store success.
Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
Proficiency in Excel or Google Sheets.
Strong written and verbal communication skills.
Fluent in written and spoken English.
Ability to manage multiple client accounts in a fast-paced environment.

Nice To Haves

Experience in account management, client support, content operations, or a related role is a plus.

Responsibilities

Build and maintain strong, long-term relationships with assigned creators and studios.
Understand client goals and tailor strategies to improve store performance.
Serve as the primary point of contact, providing timely and reliable support.
Manage day-to-day store operations, including metadata organization, scheduling, clip images and compliance documentation.
Ensure accurate and consistent store setup, content submission, ongoing maintenance and monitor platform standards are met.
Develop and implement content strategies to optimize visibility, engagement, and revenue.
Identify opportunities for growth based on platform trends and client data, sharing best practices and recommendations to improve performance.
Analyze performance data to identify trends, insights, and optimization opportunities to support decisions and performance improvements.
Prepare reports on client performance, progress, and action plans.
Ensure all client content adheres to platform guidelines and policies and address compliance issues before escalation.
Work closely with the Concierge Manager and SME to share insights, challenges, and best practices.
Coordinate with internal departments (Partnerships, Creator Relations, Compliance, Product and Support) to resolve issues efficiently.
Communicate updates clearly and consistently to clients and internal stakeholders.