Account Manager

Baselayer•New York, NY

12d•$120,000 - $150,000•Hybrid

About The Position

Baselayer is seeking a founding Account Manager to be the ultimate relationship builder and trusted advisor for clients making mission-critical fraud and compliance decisions. This role is ideal for someone eager to learn, embrace challenges, and drive success in a fast-growing startup environment. You will be responsible for building and maintaining strong relationships with C-suite executives and client teams, acting as the primary point of contact for major financial institutions, payment providers, and fintech companies. The goal is to drive account growth through upsells, renewals, and referrals by ensuring customer success with Baselayer. You will also become an expert in customer workflows and pain points, collaborating with internal teams to address them, and developing playbooks and processes to scale the Account Management/Customer Success function. This role reports directly to the CEO and involves collaboration with product and engineering teams.

Requirements

3+ years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
Clear understanding of how financial institutions adopt and operationalize compliance and fraud tools - whether through your own experience or from advising similar customers.
Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR.
Confidence working with C-level stakeholders and navigating ambiguity.
Resilience and grit - you get things done.
Proactive and curious self-starter who thrives in dynamic settings.
Highly feedback-oriented. We believe in radical candor and using feedback to get to the next level.
Someone who's hungry for equity at the company they're working at, a seat at the table, and building 0 to 100.

Responsibilities

Be the ultimate relationship builder.
Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
Become an expert in customers' workflows and pain points - then work with internal teams to address them.
Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
Work directly to the CEO and collaborate with product and engineering on scaling customer operations.