Account Manager (Hybrid)

Multi Service Fuel Card•Overland Park, KS

3d•Hybrid

About The Position

Multi Service Fuel Card is looking for a highly skilled Account Manager with a can-do attitude for our Fuel Card product. We are a progressive global transaction management company specializing in billing and payment solutions with a strong commitment to our customers. This position serves as a front-line point of contact and is responsible for retaining our customer base, increasing the profitability of their portfolio, and developing strong relationships with key accounts.

Requirements

Previous experience with CRM systems is required
Excellent verbal and written communication skills
Coachable with ability to optimize performance based on feedback
Ability to effectively identify problems and implement a solution
Self-starter with the ability to work in team and independent environments
Highly motivated and organized with a life-long learner mentality
Ability to prioritize work in a fast-paced environment
Desire to improve existing processes and embrace change
Thrives in a fast-paced environment
Proficient in Microsoft Excel, Word, Outlook & PowerPoint
Ability to handle high volume of emails (sending and receiving)

Nice To Haves

Salesforce and/or Service Cloud preferred
Familiarity with trucking industry is a plus

Responsibilities

Retain and grow a book of business by building relationships with customers and acting as their advocate
Analyze current customer behavior and conduct high volume outbound phone calls
Consult clients on new tools to drive adoption
Serve as the customer’s primary point of contact and build long term strategic relationships with decion-makers
Identify opportunities to expand existing relationships through upselling and cross-selling
Achieve or exceed revenue goals
Work with customers, support staff, and third parties to develop and implement solutions to customer issues; ensure that the customer experience is world class.
Manage and solve conflicts with clients. The Account Manager is expected to have specific information regarding daily operations of the company and keep the client updated
Assist customers through email, phone, and online presentations
Other duties as assigned by manager