Sales - Account Manager
About The Position
The Account Manager provides best-in-class support for Simcona/IEWC customers and serves as a trusted advisor and strategic partner. Reporting to the Sales Director, this role manages day-to-day customer activities, including new project quoting, customer order management, pre-sale inquiries, and post-sale support. The Account Manager collaborates with Engineering, Supply Chain, Sales Operations, and Outside Sales to deliver exceptional customer experiences, identify growth opportunities, and support long-term account development. The ideal candidate combines customer service and project management skills with commercial curiosity, accountability, and a proactive approach to problem-solving. As the primary point of contact for customers, the Account Manager represents the Simcona/IEWC brand, builds lasting relationships, and helps drive mutual success.
Requirements
- Associate degree or equivalent work experience.
- Previous experience in account management, inside sales, customer success, project coordination, technical sales support, or related customer-facing roles.
- Initiative, accountability, and problem-solving skills, with a proactive approach to customer support and account growth.
- Strong cross-functional collaboration and communication skills.
- Technical aptitude and ability to interpret customer requirements and learn complex products and processes.
Nice To Haves
- Experience in a manufacturing, technical, industrial, or customer-focused environment.
- Experience supporting engineered-to-order products, configured products, or complex customer solutions.
- Experience with CRM and ERP systems.
Responsibilities
- Evaluate new opportunities, assess customer requirements, and provide accurate and timely quotations.
- Enter and process incoming sales orders while maintaining accurate customer and project information in CRM and ERP systems.
- Partner with Engineering and Outside Sales to develop solutions and quote new business opportunities.
- Identify customer needs and opportunities, and collaborate with Outside Sales on account development strategies.
- Manage active customer projects and communicate timelines, risks, and project updates to customers and internal stakeholders.
- Take ownership of customer issues and coordinate resources to drive timely resolution.
- Manage product and project deviations, ensuring customer expectations are communicated and addressed.
- Maintain project schedules, due dates, and critical customer requirements as changes occur.
- Monitor customer-supplied materials and communicate status updates to relevant parties.
- Collaborate across Sales, Engineering, Supply Chain, Operations, and Quality teams to ensure customer success.
- Build strong customer relationships through responsiveness, reliability, technical curiosity, and an understanding of customer business objectives.
- Contribute to continuous improvement initiatives focused on operational efficiency and customer experience.
- Strive through every interaction to become an Entrusted Partner to customers.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
