Account Manager - Calgary

Reimagined Parking • Calgary, AB

8d • Onsite

About The Position

Impark offers comprehensive parking management services across North America. Through its subsidiaries, Imperial Parking Canada Corporation and Imperial Parking (U.S.), LLC, Impark offers tailored parking solutions to meet the needs of commercial, municipal, and private clients. Today, Impark is proudly part of the Reimagined Parking family with hundreds of parking locations and decades of experience. Together, we lead the way in modern, customer-focused parking services. The Account Manager will leverage his/her project management and managerial abilities to supervise functions for Reimagined Parking’s client-facing accounts. Reporting to the general manager, he/she will act as a key point of client contact while engaging in frequent client meetings and executing end-to-end operations, including staffing, expenditure, and budgeting. The perfect candidate understand the specific challenges, trends, and pain points within the parking industry. The Account Manager thrives in dynamic, fast-paced environments and know how to manage multiple priorities.

Requirements

• College Degree Preferred
• 3+ years of Account Management Experience preferred
• Excellent customer service and communication skills
• Ability to verbally communicate with team members, management, and clients
• Familiarity with client relationship management and sales strategies.
• Comfortable with negotiating terms and contracts while maintaining positive client relations.
• Knowledge of parking operations and procedures
• Experience with CRM software (e.g., Salesforce, HubSpot, etc.) i
• Must own a vehicle
• Valid driver's license
• Ability to provide positive direction and motivate performance
• Must be willing to participate in the Company’s pre-employment screening process including drug screen and background investigation
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Must successfully pass a background check, in accordance with company policy and applicable laws
• (CAN) Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

Responsibilities

• Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action
• Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders.
• Create different strategies to maximize revenue, like identifying opportunities to sell related products or services to the client that they may not have considered.
• Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements
• Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training
• Maintain and submit payroll records and other associate and business information
• Plan assign, and direct work while coaching employees to drive productivity and engagement
• Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions
• Ensure employees comply with applicable laws, regulations, policies, and procedures
• Develop and direct assigned account budgets while providing input on company initiatives and resolving issues
• Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory

Benefits

• Incentive Bonus Plan: Rewarding your hard work and contributions based on the company’s achievements.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree