Account Manager - US
About The Position
ScaleOps, a leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and industry titans, ScaleOps’ platform automates resource management to meet real-time demand, dynamically allocating resources to improve application performance, achieve significant cloud cost savings, and eliminate manual intervention. With substantial backing and a growing customer base of global industry leaders, ScaleOps is rapidly expanding and seeking an experienced, technologically savvy Account Manager to promote cloud infrastructure or DevOps products. This role offers the opportunity to work alongside the founding team and engineers, influence user infrastructure, and develop new sales channels by reaching diverse audiences within organizations.
Requirements
- Proven experience as an Account Manager and Customer Success Manager in a similar company (tech-oriented, B2B) - minimum 3 years.
- Strong interpersonal and communication skills.
- Organizational and multitasking abilities.
- Ability to work independently, proactively, and as part of a team.
- Proficiency in CRM platforms (Salesforce, Grafana, Jira, Confluence).
- Strong problem-solving skills and a proactive approach.
Nice To Haves
- Experience in Cloud technologies.
- Familiarity with K8s, containers, AWS/GCP/Azure.
Responsibilities
- Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers.
- Act as the primary point of contact for existing customers, addressing their needs and concerns.
- Manage a dedicated Book of Business (BoB), ensuring ScaleOps customers’ satisfaction.
- Monitor and report on account performance (on the business and technical fronts) and echo back customer feedback.
- Identify opportunities for upselling and cross-selling within ScaleOps’ existing customers.
- Perform engaging demos for additional stakeholders.
- Collaborate with sales teams.
- Achieve expansion and renewal targets and contribute to the overall revenue growth of the company.
- Identify and resolve issues and challenges proactively.
- Escalate complex problems to appropriate internal teams and ensure timely resolution.
- Maintain accurate and up-to-date updates of client interactions, account status, and expansion activities.
- Document client requirements, feedback, and any changes in scope.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
