Account Manager - US Remote

WeTravel•Madison, MS

1d•$65,000 - $65,000•Remote

About The Position

WeTravel is seeking an Account Manager to join their growing team. This role focuses on delivering exceptional service, solving customer problems, and creating long-term value for clients worldwide. The Account Manager will be a key part of helping the community of travel organizers get the most out of WeTravel while feeling supported. The ideal candidate is curious, proactive, and genuinely enjoys seeing others succeed. The Account Management team is central to the customer journey, working closely with clients to ensure they are supported, informed, and maximizing the platform's value. This role involves collaboration with Sales, Customer Support, and Product teams to share customer feedback and influence the product's future. Clients range from solo operators to growing travel companies, requiring adaptability and strong communication skills. Daily tasks include answering questions, resolving issues, and identifying upsell and cross-sell opportunities. This is a great fit for someone who loves building trust and solving problems.

Requirements

Fluent in English.
Excellent communication skills—both written and verbal.
Strong interpersonal and customer service instincts.
Enjoy helping businesses thrive through hands-on support and strategic advice.
2+ years of experience in B2B account management or customer success.
Natural multitasker who can manage multiple clients and needs at once.
Solutions-oriented and calm under pressure.
Thrive in a remote-first, fast-paced environment.
Willing to travel up to 10% for client visits.
Have the full legal right to work in the US (citizenship or residency).

Nice To Haves

Other languages are a plus.
Minor SaaS sales experience or experience with up-selling products.
Up-to-date understanding of the travel industry’s consumer behavior.
Knowledge of Hubspot CRM or other CRM platforms.

Responsibilities

Managing and nurturing relationships with new and existing clients.
Proactively identifying opportunities to upsell or expand product usage.
Serving as a key point of contact for client questions or concerns.
Collaborating cross-functionally with Sales, Support, and Product teams.
Gathering and sharing customer feedback to improve product and service delivery.
Solving customer issues with a calm, proactive, and friendly approach.
Driving long-term client satisfaction and engagement.

Benefits

100% employer-covered HDHP medical, PPO dental, and standard vision coverages or a choice of plans that suit your needs.
Unlimited paid time off ('Time to Recharge' policy).
Amsterdam Program: visit HQ in Amsterdam for 2-4 weeks annually, staying in WeTravel apartments.
Work remotely for a maximum of 4 weeks per calendar year from approved locations.
Extensive paid family leave.
Three paid volunteer days per year.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools.
Coverage for certain work-from-home (WFH) equipment.
Employer-sponsored 401(k) plan with a 2% company match.
Join an international, travel-loving team with a passion for adventure and innovation.