Account Manager, Restaurant SaaS & AI (Remote – US)
About The Position
Yelp Reservations and Yelp Waitlist help diners discover top restaurants and deliver exceptional guest experiences. As a Restaurant Success Manager, Multi-Location (Tier 3), you will be the main contact for a portfolio of multi-location restaurant clients. You’ll ensure their ongoing success through proactive communication, account management, and product expertise. You'll onboard new clients, help them maximize Yelp’s solutions, and collaborate with internal teams to drive outstanding results. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
Requirements
- 3+ years in account management, customer success, or client services
- Proven ability to manage a portfolio of accounts through their full lifecycle
- Strong verbal and written communication skills with proven follow-through
- Ability to interpret data, create reports, and communicate actionable insights to stakeholders
- Proven track record of cross-functional collaboration with teams like Product, Sales, and Support
- Experience managing customer accounts, ideally in SaaS, tech, or digital solutions
- Willingness to travel on a limited basis
- Access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot
Responsibilities
- Oversee a designated group of accounts and serve as their main point of contact throughout the client lifecycle
- Build and maintain strong relationships through regular communication and proactive support
- Master Yelp’s solutions, train clients, share best practices, and recommend tailored products
- Lead new client onboarding to drive early adoption and long-term success
- Gather client feedback and share insights with internal stakeholders
- Analyze client data, prepare custom reports, and communicate key metrics and insights
- Work with Product, Sales, and Support to address client needs and drive improvements
- Embrace feedback and adapt in a fast-paced environment
- Identify and pursue upsell opportunities based on client goals and usage
- Support account initiatives and participate in limited travel as needed
Benefits
- Full medical, vision, and dental coverage
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
- 7 paid wellness days
- 12 paid holidays
- One floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
