Account Manager (US)

Silktide • Austin, TX

4d • $104,000 - $120,000 • Hybrid

About The Position

We’re a fast-growing, profitable, self-funded SaaS platform with 4.8★ customer love and a 4.9★ team score. Right now, we build software that helps organisations create accessible, fast, high-quality websites. Our customers include Fortune 500 companies, universities, local and state government agencies, and so much more. We’re looking for a commercially ambitious Account Manager to help grow Silktide’s existing customer base. You’ll identify where our expanding range of products can solve real customer problems, then own those opportunities from the first conversation through to close. This is a proactive, consultative role for someone who wants to grow accounts by creating genuine value. As an Account Manager within our Customer Success team, you’ll be focused on growing Silktide’s existing customer base. We’re launching new products and expanding what we can offer our customers, and you’ll play a key role in taking those products to market across our existing accounts. You’ll work alongside our Customer Success Managers, identifying where there is a strong fit, creating opportunities, and turning those opportunities into revenue. This is a highly commercial role, but we take a consultative approach to selling. We want to understand what our customers are trying to achieve, identify where Silktide can genuinely help, and recommend the products or solutions that will bring them the most value. You’ll need to be proactive in finding opportunities and building pipeline, while keeping the customer’s goals at the center of every conversation. We’re looking for someone who is commercially ambitious and comfortable selling, but who understands that sustainable account growth comes from solving real customer problems rather than simply pushing a product.

Requirements

• You have a legal right to work in the United States without employer sponsorship, you are fluent in English, and you can commute to our Austin office three days per week
• You have a strong commercial mindset and know how to find and create opportunities.
• You take a consultative approach to sales and care about understanding a customer’s goals before recommending a solution.
• You are proactive, curious, and comfortable building your own pipeline through creative targeted outreach.
• You can navigate larger organizations, build relationships with new stakeholders, and confidently discuss value, budgets, and commercial decisions.
• You enjoy working collaboratively with Customer Success and Marketing to identify and create new opportunities.
• You are motivated by targets and comfortable owning opportunities from discovery through to close.
• You are adaptable, organized, and excited by the challenge of taking new products to an existing customer base.
• You have experience in Account Management, Sales, or another revenue-generating commercial role, ideally within SaaS or technology.

Responsibilities

• Build and manage a pipeline of expansion opportunities across our existing customer base, proactively creating opportunities rather than waiting for them to come to you. You’ll have a particular focus on identifying where Silktide’s new and existing products can bring additional value.
• Understand what customers are trying to achieve, uncover their challenges and priorities, and recommend the right solutions to help them get closer to their objectives.
• Own opportunities through the commercial process, from identifying a strong fit through to proposal, negotiation, and close.
• Work closely with Customer Success Managers to understand each customer, map key stakeholders and teams, and identify where there may be opportunities to grow the relationship.
• Partner with Marketing to identify opportunities for targeted campaigns across our customer base, help shape the audience and messaging, and turn engagement into qualified opportunities.

Benefits

• A shiny new MacBook
• 20 days paid vacation plus public holidays, increasing with tenure
• Private Insurance, Health, Dental and Vision, plus Wellness Allowance
• Company-Sponsored Pension and Enhanced Paternity or Maternity
• Casual Dress Code, Flexible Schedule, Weekly Paid Lunches, and Monthly Company Outings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed