Account Management Specialist

Aston Carter • Northglenn, CO

3d • $60,000 - $70,000 • Onsite

About The Position

We are seeking a dynamic and proactive Account Manager who will play a key role in managing relationships with our major aerospace customers. This position offers an exciting opportunity to work within a fast-paced and highly reactive environment, providing essential support and coordination across various departments. The role is ideal for individuals who thrive in a collaborative team setting and are eager to contribute to a growing company.

Requirements

• Customer service and account management experience.
• Strong verbal and written communication skills.
• Administrative support and data entry proficiency.
• Ability to manage a heavy email volume and prioritize tasks effectively.
• Strong sense of urgency and ability to adapt to shifting priorities.

Nice To Haves

• Associate's or Bachelor's degree.
• Experience in manufacturing or aerospace/defense industry is a plus.
• ERP, Microsoft Navision, or Microsoft Business Central experience is advantageous.
• Moderate Microsoft Excel skills.
• Inside sales or account management experience.
• Interest or aptitude for sales and business development.

Responsibilities

• Manage a shared inbox with primary responsibility for a major aerospace customer.
• Respond to customer inquiries and requests promptly.
• Communicate updates and resolve customer concerns effectively.
• Enter and manage customer orders accurately.
• Assist with quality complaints and issue resolution.
• Collaborate daily with internal stakeholders including manufacturing, sales, supply chain, and shipping.
• Process paperwork and customer documentation efficiently.
• Monitor customer requests and ensure timely follow-up.
• Support quote requests and account management activities.
• Track customer issues and assist with process improvements.

Benefits

• Competitive benefits package
• Profit-sharing plan
• Career growth and advancement opportunities
• On-the-job training
• Internal mobility and opportunities to move between departments
• Flexible work environment/scheduling in some roles according to employee reviews
• Positive comments about communication, management, and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree