Account Management Specialist

TAGG Logistics/Hub Group • Memphis, TN

3h

About The Position

The Account Management Specialist will develop proactive relationships with assigned customer accounts by resolving issues and concerns in a timely manner and providing innovative solutions. This role involves determining billable accessorial charges, managing order acceptance and maintenance, and offering alternative transportation solutions. The specialist will also manage assigned accounts to ensure optimal product delivery at the lowest cost, maximizing margin, network efficiency, and On-Time Performance (OTP). Communication with shipper and consignee contacts regarding exceptions and problem resolution is key, as is working with Operations to manage assets and maximize Hub profitability while reducing customer cost exposure. The role requires monitoring service standards and advising supervisors of potential problems, collaborating with management and Operations to resolve load concerns.

Requirements

• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.

Nice To Haves

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.

Responsibilities

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems.
• Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level