Specialist, Account Management

Cardinal Health•TX-Texas-FIELD, TX

1d•$23 - $29•Onsite

About The Position

The Account Business Coordinator is responsible for the day-to-day management, support, and growth of a designated key account. This individual will be physically present at the assigned account location each day, serving as the primary liaison between the account and internal teams. The role is focused on driving operational excellence, strengthening relationships, proactively resolving issues, and identifying opportunities to grow business within the account.

Requirements

Bachelor's degree in related field, or equivalent work experience, preferred
0-2 years of experience, preferred
Strong relationship-building and communication skills.
Excellent organizational and time management abilities.
Ability to work independently with minimal supervision.
Proficiency with Microsoft Office and CRM systems.
Applies basic concepts, principles, and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments

Responsibilities

Maintain a daily onsite presence at the assigned account.
Serve as the primary point of contact for all account-related needs.
Develop and maintain strong relationships with physicians, office managers, clinicians, referral coordinators, and administrative staff.
Conduct routine meetings with account stakeholders to review performance, opportunities, and concerns.
Monitor referral activity, customer service metrics, and operational performance.
Identify and resolve barriers impacting patient care, order processing, or customer satisfaction.
Respond promptly to customer inquiries and concerns.
Investigate and escalate issues as appropriate while ensuring timely resolution.
Identify opportunities to increase referrals and expand utilization within the account.
Maintain detailed records of account interactions and activities.
Provide regular updates to leadership regarding account performance, risks, and opportunities.