Specialist Manager, Client Account Management (Georgia)

Deloitte•Atlanta, GA

6d•Onsite

About The Position

We’re looking for an autonomous self-starter with outstanding organizational and program management skills—a strategic thinker who’s also a natural collaborator. You will align with Deloitte’s businesses to execute business priorities and expand our services footprint, help develop and deliver cross-business (i.e. Green Dot) account strategies to address client issues, bring insights and leading practices to the account, and drive operational efficiencies in support of account leadership and client service Partners, Principals, Managing Directors, and professionals. You’ll share what other account teams are doing and help to innovate new approaches. You will be the important link between the larger firm and the account team. As a Client Account Manager (CAM) in Deloitte’s Government & Public Services (GPS) practice, you’ll work with senior leaders on the State of Georgia account to enable the account team to: deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. Responsibilities will be based on the priorities of the account. You will develop and manage initiative and programs that meet account objectives with minimal instruction and high degree of autonomy that relate to the following CAM Expectations areas:

Requirements

Bachelor’s degree
6+ years of project management experience
6+ years working in a fast-paced environment with shifting priorities and meet quick-turn deadlines
6+ years of experience in Microsoft Office suite – PowerPoint and Excel
2+ years of experience mentoring/counseling others
Strong storytelling skills and ability to convey complex information to a variety of audiences
Exceptional interpersonal and communications skills
Ability to adapt to a changing environment and navigate ambiguity
Excellent analytic and problem-solving skills
Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve

Nice To Haves

Experience working in a professional services firm
Experience working in the public sector and/or with public sector clients
Experience supporting business development and pursuit management

Responsibilities

Coordinate financial analysis and reporting, opportunity tracking and internal reporting
Support programs that further the account plan and growth objectives
Identify areas for improving operational efficiencies that support the account's operational and financial metrics
Manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, support procurement relationships and contract management activities
Plan and execute account leadership meetings and retreats, support leadership development
Manage the end-to-end operational relationship management activities, working closely with appropriate leaders to deliver efficiently and effectively through complex processes
Provide inputs to the Client Relationship Assessment (CRA) plan and approach; oversee the implementation of CRA plan, report and track on the CRA plan and CRA results
Manage account strategy and implementation plans, suggesting adjustments based on informed knowledge, working closely with appropriate leaders to deliver efficiently and effectively through complex processes
Identify and create relevant and targeted content and events, leveraging existing Deloitte assets, that advance client relationships and brand and align to the client relationship strategy
Manage and oversee activities to 'connect the dots' across the organization; bring the understanding of the breadth and depth of Deloitte offerings and services to account strategy and delivery; consistently utilize the appropriate firm systems and resources to efficiently deliver
Know and understand relevant tools, resources, and systems across all processes and tasks, when to use them, and how to navigate within them to input, extract, and analyze needed information to meet account objectives
Create and coordinate account materials and content in support of account leaders, pursuits and proposals to meet client objectives
Understand, adopt, and create leading practices and own tasks with confidence
Support account talent strategy and culture-building initiatives; Foster an inclusive and positive team culture
Manage team communications and events
Manage account onboarding and offboarding and account team collaboration tools
Understand complex client requirements and the impact on the business; work with team to suggest improvements to processes and suggest automations that reduce the overall cost to deliver
Manage day-to-day market, client, and competitive intelligence activities that facilitates profitable account growth, working closely with appropriate leaders to deliver efficiently and effectively
Work closely with client account leaders to identify client issues; suggest and support the delivery of unique client experiences to strengthen relationships and engagement with Deloitte