Client Account Specialist
About The Position
Fully Promoted is seeking a Client Account Specialist to drive sales and manage customer relationships for our branded apparel and promotional products business. This role is sales-forward, blending inside sales, prospecting, and account management while serving as a primary point of contact for clients. If you’re comfortable making outbound calls, enjoy building relationships, and like helping businesses find the right promotional solutions, this role offers structure, variety, and growth. You work in a true inside sales role with real ownership of customer relationships. You build B2B sales, prospecting, and account management skills. You get a consistent weekday schedule. You work with tangible products that businesses actually use and value. You see direct results from your outreach and follow-up efforts.
Requirements
- Previous experience in inside sales, customer service, or account management
- Comfort with prospecting, and follow-up
- Strong communication, organization, and time-management skills
- Basic computer skills, including Windows and Microsoft Office
- Ability to stand for extended periods as needed
- Ability to lift 50 pounds
Nice To Haves
- Experience with POS, accounting, or CRM systems is a plus
- Promotional products, embroidery, or graphics industry experience is helpful but not required
Responsibilities
- Serve as the first point of contact for clients in person, by phone, and via email
- Respond to inbound inquiries with product recommendations, pricing, and quotes
- Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects
- Follow up with top clients and manage ongoing account relationships
- Prospect new business using lead lists, directories, and local business resources
- Support and execute in-house marketing efforts, including direct mail campaigns
- Guide clients through the full order lifecycle, from quote to completion
- Accurately complete work orders, invoices, and customer records
- Maintain and update the customer database/CRM for effective follow-ups
- Build strong relationships with vendors to support pricing and order accuracy
- Cross-train in other areas of the store and assist ownership with reporting and administrative tasks
Benefits
- Bonus based on performance
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
