Client Account Specialist
About The Position
The Client Account Specialist (CAS) is responsible for providing quality customer service to consumers, visitors, staff, and to any customers of the Betty Hardwick Center. The CAS will treat all consumers with dignity and respect and will assist with providing a treatment environment that is comfortable and safe, including face to face and telephone contacts. Daily service functions and other duties as assigned must be completed in a timely, organized, and accurate manner. Service functions include but are not limited to data entry, reviewing clients notifications to see what is needed for update, assisting with centralized scheduling, will complete financial assessment (fees), insurance verification, check disbursements, collecting payments, supplying receipts for payments, answering multiple phone lines when auto attendant is down, relaying timely and accurate messages to staff, managing the condition of the main lobby, including ensuring the water dispenser and cup dispenser are always stocked, the soft drink and candy machines are in working order, magazines are available, and the general appearance is orderly. The CAS must be able to handle multiple tasks simultaneously. The CAS must maintain excellent attendance and promptness.
Requirements
- High school diploma or equivalent.
- Computer literate.
- Good clerical skills.
- Customer service/receptionist experience.
- Multiple phone line experience.
- Must have a valid Texas Driver’s License and be an insurable driver.
Nice To Haves
- Experience in mental health and/or medical services.
Responsibilities
- Provide quality customer service to consumers, visitors, staff, and customers.
- Assist in providing a comfortable and safe treatment environment.
- Complete daily service functions and other assigned duties in a timely, organized, and accurate manner.
- Perform data entry.
- Review client notifications for necessary updates.
- Assist with centralized scheduling.
- Complete financial assessments (fees).
- Verify insurance.
- Process check disbursements.
- Collect payments and supply receipts.
- Answer multiple phone lines when the auto attendant is down.
- Relay timely and accurate messages to staff.
- Manage the condition of the main lobby, ensuring dispensers are stocked, machines are in working order, magazines are available, and the appearance is orderly.
- Handle multiple tasks simultaneously.
- Maintain excellent attendance and promptness.
Benefits
- Benefits are available.
- Eligible for a one- and two-year increase, depending on satisfactory performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
