Account Manager - Milwaukee

Winter Services Inc•West Allis, WI

1d•$65,000 - $75,000

About The Position

The Account Manager manages customer accounts transitioned from Business Development, serving as the primary point of contact for existing and newly assigned customers. The role oversees snow removal services, landscape maintenance and enhancement projects, service quality, renewals, customer relationships, and account performance. The Account Manager coordinates approved projects from initiation through completion, monitors schedules, budgets, expenses, and profitability, and works with internal teams to deliver services that meet customer expectations and company goals. The position identifies opportunities to expand landscape and snow removal services, assesses customer properties for enhancement needs, prepares and presents proposals, and maintains an up-to-date Salesforce pipeline with regular reporting. It also supports customer budget planning, conducts site visits and quality checks, handles customer concerns, approves invoices, and communicates account and project status to senior management. The role requires adherence to safety standards, environmental regulations, administrative policies, procedures, and business ethics.

Requirements

High school diploma or G.E.D. equivalent required.
Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture.
Proven track record of managing customer accounts and successful project delivery.
Excellent communication, time management, and organizational skills.
Strong interpersonal skills and ability to build rapport with customers and teams.
Proficiency in project management and budgeting.
Ability to multitask and work under deadline pressure.
Strong problem-solving skills and attention to detail.
Familiarity with landscaping software and tools such as Aspire, Salesforce, or NetSuite, or similar tools.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to work with the General Manager, Operations Team, and Senior Leadership.
Goal-oriented approach and collaborative mindset.
Strong values, including integrity and honesty.
Valid driver’s license required.
Ability to perform site visits, walk on uneven terrain, and inspect landscaping projects.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Advanced degree preferred.
Bilingual in Spanish is a plus.

Responsibilities

Work with Business Development to transition and onboard new customers in the assigned area.
Serve as the primary point of contact for existing and newly assigned customer accounts.
Manage assigned snow and landscape customer renewals through the renewal process in Salesforce.
Identify solutions to expand landscape and snow removal services and identify property enhancement projects based on customer needs and priorities.
Partner with the General Manager and Enhancement Manager on enhancement job costing as needed to support productivity and margin goals.
Prepare and present enhancement proposals to assigned customers to meet quarterly enhancement sales goals.
Record enhancement proposals in Salesforce daily and provide weekly CRM pipeline reporting against enhancement sales goals.
Prioritize enhancement projects based on customer property needs and potential impact.
Coordinate and manage approved landscape enhancement projects from initiation to completion, meeting timelines, budgets, and customer specifications.
Work with the Production Manager to schedule crews and allocate resources.
Conduct regular site visits to monitor project progress, project quality, and weekly maintenance.
Monitor project budgets and expenses to support profitability.
Approve invoices and ensure timely billing for services rendered.
Communicate account status, project progress, and financial performance to senior management.
Assist customers with year-round budget planning as needed.
Coordinate with maintenance crews, enhancement crews, and the irrigation department to meet customer needs.
Ensure landscape and snow removal services meet or exceed industry standards and customer expectations.
Conduct quality control checks and resolve service issues promptly.
Address customer concerns related to landscape and snow removal operations in a timely and professional manner.
Build and maintain long-term customer relationships through regular communication and personalized service to support retention.
Plan and execute customer entertainment events and activities to support enhancement sales and company sales and profitability objectives.
Use company CRM tools and follow the existing enhancement sales process.
Learn the aggregate business and the roles and functions within the company.
Sell enhancement work that is executable and profitable.
Ensure adherence to safety standards and environmental regulations, as well as company administrative policies, procedures, and business ethics codes.
Perform other duties as assigned.