Account Manager 1 (Brokerage)

Penske•Cumru Township, PA

22h

About The Position

The Account Manager is primarily responsible for maintaining a portfolio of shippers and carriers, and acting as the liaison between the customer, carrier, shipper, and receiver. The position will obtain and negotiate rates and manage the movements of goods. They will also be responsible to resolve any issues that may occur with the load. Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.

Requirements

Maintain a portfolio of shippers and carriers.
Act as a liaison between customer, carrier, shipper, and receiver.
Obtain and negotiate rates.
Manage the movements of goods.
Resolve issues that may occur with loads.
Maintain high visibility on all shipments.
Initiate and document "on boarding" calls for operational setup of new business.
Monitor and assure adherence to client specifications.
Report "on-time" metrics and other requirements to assigned client base.
Communicate with clients regarding significant delays, excursions, or issues with moving freight.
Build solid relationships with clients.
Pursue additional avenues for freight or revenue.
Keep Area Freight Manager informed.
Sustain business performance by retaining customers.
Achieve set revenue goals.
Identify, qualify, obtain, and develop relationships with prospective customers or lead generating opportunities.
Identify services and pricing that meet customer needs.
Maintain a solid understanding of current market conditions and business trends.
Create offers that will increase company margins.
Track and maintain performance measures.
Ensure weekly/monthly targets are met.
Provide excellent customer service.
Manage account relationships as the primary point-of-contact for day-to-day needs.
Coordinate customer needs, billing, and collections.
Develop and manage a network of outside carriers.
Ensure adequate capacity for assigned market.
Negotiate with carriers to meet margin requirements.
Ensure maximum profitability.

Responsibilities

Works closely with CSR to maintain high visibility on all shipments between PL Brokerage and the customer.
Primary contact between for Brokerage and Sourcing to maintain and expand all capacity platforms to meet client needs.
Responsible for initiating & documenting all “on boarding” calls between Penske & client for operational set up of new business, as well as monitoring and assuring that all agreed upon client specifications are adhered to daily.
Responsible for reporting of “on-time” metrics and other requirements to their specific assigned client base on a monthly and quarterly basis.
Responsible for communication directly with the client on any significant delays, excursions or issues with moving freight for the client.
Build a solid relationship with the client and continually pursue all additional avenues for freight or revenue.
Keep the Area Freight Manager informed, as necessary.
Sustain business performance by retaining customers to achieve set revenue goals.
Identify, qualify, obtain and develop relationships with prospective customers or other lead generating opportunities.
Identify services and pricing that meet customer needs to make business objectives.
Maintain solid understanding of current market conditions and business trends to create offers that will increase company margins.
Track and Maintain performance measures and ensure that weekly/monthly targets are met.
Develop solid relationships with customers by providing them with excellent customer service.
Manage account relationships as the primary point-of-contact for day-to-day needs, including ongoing communications, coordination of customers’ needs, billing, collections and other activities.
Develop and manage a network of outside carriers to ensure adequate capacity for their assigned market.
Negotiate with carriers to meet margin requirements and ensure maximum profitability.
Other projects as assigned by the manager.