Freight Brokerage Account Manager
About The Position
The Freight Brokerage Account Manager is responsible for managing and growing a portfolio of customer accounts while executing day-to-day freight brokerage operations. This position will manage the full customer lifecycle, including prospecting, onboarding, pricing, carrier procurement, and load execution. CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!
Requirements
- Bachelor’s degree in Business Administration, Logistics, or other industry-related field preferred.
- Prior experience with industry load board platforms (DAT, Truck Stop) is preferred
- Well-developed interpersonal skills.
- Ability to get along with diverse personalities.
- Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
- Extensive knowledge of the principles, procedures, and best practices in the industry.
Responsibilities
- Prospect and onboard new customers through calls, email, and networking.
- Identify opportunities to expand wallet share within existing accounts.
- Provide competitive pricing and solutions aligned with customer needs.
- Source and secure reliable carrier capacity to cover customer freight.
- Negotiate rates with carriers to maximize margin while ensuring service.
- Build and maintain a network of trusted carrier partners.
- Develop and manage relationships with new and existing customers and shipper accounts.
- Track and trace loads, proactively communicating updates to customers.
- Manage shipments from tender through delivery, ensuring on-time performance.
- Resolve service issues quickly and professionally.
- Ensure all loads are accurately entered and maintained in the Transportation Management System (TMS).
- Manage load-level profitability and meet margin expectations.
- Stay informed about market conditions and adjust pricing strategies accordingly.
- Ensure accurate documentation, billing, and compliance with Company processes.
- Other duties as assigned.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Insurance
- Life Insurance
- Paid time off
- Paid holidays
- Paid community volunteer time
- 401k retirement plan
- Uniform Incentive
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
