Account Manager

ABM • Troy, MI

13d

About The Position

The Account Manager oversees facilities operations and client relationships for assigned customer accounts. The role ensures service excellence, contract compliance, employee engagement, safety performance, and financial results. Serving as the primary liaison between clients and operations teams, the Account Manager works to maintain high customer satisfaction while achieving business objectives. The position involves a combination of office work and field-based operational oversight at commercial office buildings, manufacturing sites, and warehouses.

Requirements

• High school diploma or GED.
• At least 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
• Proven experience managing client relationships and service delivery.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and business management systems.
• Ability to walk and inspect facilities for extended periods.
• Ability to lift up to 40 pounds occasionally.
• Frequent standing, bending, reaching, and climbing stairs.

Nice To Haves

• Associate or bachelor's degree.
• Bilingual English/Spanish.
• Experience managing multiple facilities or large-scale janitorial contracts.
• Knowledge of floor care, carpet care, green cleaning practices, and industry standards.
• Experience with budgeting, labor management, and P&L accountability.

Responsibilities

• Manage day-to-day facilities operations for assigned customer accounts.
• Develop and maintain strong client relationships through regular communication and site visits.
• Ensure services meet contract specifications, company standards, and customer expectations.
• Conduct routine quality inspections and implement corrective actions as necessary.
• Monitor account performance, customer satisfaction, and service metrics.
• Recruit, hire, train, develop, and retain janitorial team members and supervisors.
• Manage employee scheduling, staffing levels, attendance, and labor utilization.
• Ensure compliance with company policies, client requirements, and safety regulations.
• Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
• Oversee inventory management for cleaning supplies, equipment, and consumable products.

Benefits

• ABM offers a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED