Account Manager

Twelve NYC • Seattle, WA

9d

About The Position

The Account Manager at Twelve is responsible for all aspects of client management, from proactively managing briefs through production to cultivating and securing long-term partnerships. As the primary client liaison, the role ensures seamless communication, alignment, and execution across creative, development, and production teams. The Account Manager also supports strategic growth by identifying opportunities within client portfolios, leading RFP submissions, and nurturing new business relationships.

Requirements

• At least 5 years of experience in a similar role within the CPG, lifestyle, or home industry.
• Strong analytical and strategic thinking skills, with confidence in decision-making.
• Ability to manage multiple clients and tasks efficiently, professionally, and respectfully.
• Creative problem-solving skills and the ability to independently and persistently find viable solutions to internal and external challenges.
• Negotiation skills.
• Proactive, can-do attitude across areas of responsibility.

Responsibilities

• Proactively manage new client briefs through production.
• Manage daily external client communication for active briefs through production.
• Coordinate internal communications about client activity with development, creative, and production teams to ensure timely updates and alignment.
• Lead project management with internal partners to meet Twelve’s expected response times and clients’ ASLs.
• Track and cultivate new business activity, regularly engaging prospective clients to develop partnerships and identify growth opportunities, and provide weekly status updates to stakeholders.
• Nurture new business relationships through in-person meetings, calls, and consistent follow-ups to secure long-term partnerships.
• Define and implement tailored client strategies to identify growth opportunities, address client-specific challenges, and exceed sales and account targets.
• Identify and analyze client needs, gaps, and opportunities within their supply base to generate additional business for Twelve.
• Lead RFP and tender submissions, leveraging internal resources to develop competitive proposals and secure opportunities.
• Monitor industry trends and client feedback to inform strategy and keep Twelve’s solutions relevant and competitive.
• Use AI to improve process efficiency and automation while preserving creativity, judgment, and original thinking.

Benefits

• Medical, dental, vision, disability, and life benefits.
• Monthly Mental Health Mondays, when offices close globally for an additional 12 days per year.
• Generous paid time off, including a birthday, personal days, and time off around holidays.
• Paid parental leave.
• Family planning and wellness benefits.
• Summer Fridays.
• Discretionary bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed