Account Manager

Epika Fleet Services • Indianapolis, IN

11d

About The Position

Epika Fleet is seeking a highly organized, detail-oriented Account Manager to keep service operations running smoothly. The role coordinates mobile service technicians’ schedules, supports field service needs, keeps customers informed, maintains accurate customer and service records, and helps accounting with maintenance contract billing and service invoices. The position offers the opportunity to contribute directly to customer success in a fast-paced, collaborative environment.

Requirements

• Strong organizational skills and ability to balance multiple priorities.
• Excellent, clear, professional, customer-focused communication skills.
• Ability to work collaboratively in a fast-moving environment.
• Detail-oriented approach and commitment to accuracy in scheduling, billing, and documentation.

Nice To Haves

• Experience in service coordination, dispatch, or customer support within the equipment, trucking, or fleet service industry.

Responsibilities

• Manage and coordinate daily schedules for mobile service technicians.
• Process parts requests and ensure technicians have the materials they need.
• Provide customers with clear updates on timelines, lead times, and service expectations.
• Update customer databases with current information and service details.
• Coordinate communication among customers, technicians, and department managers.
• Provide accurate maintenance contract billing information and prepare service invoices.

Benefits

• Competitive compensation based on experience.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and company holidays.
• A growing organization with strong leadership and long-term opportunity.
• An environment that values relationships, follow-through, and reputation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed