Account Manager, Large Commercial Lines

Smith Brothers Insurance•Glastonbury, CT

8d•Hybrid

About The Position

As an Account Manager on the Large Commercial Lines team, you will manage a portfolio of mid-to-large commercial insurance accounts, including select complex accounts with more than $35,000 in annual revenue. Working closely with Risk Advisors and senior team members, you will deliver client service while building technical expertise and industry knowledge. The role is intended for Property & Casualty professionals eager to grow their careers, take on increasing responsibility, and develop toward future senior-level account management roles. The full-time position is based in Glastonbury, Connecticut, with the potential for a hybrid schedule. It is expected that employees work on-site approximately three days per week; remote work is available with manager approval. The work takes place in a dynamic, collaborative environment with frequent in-person, video, email, and phone communication. Some travel and non-standard working hours may be required. The estimated base salary range is $63,600–$100,000. The offer considers experience, skills, training, location, certifications, and education, with decisions made case by case. Eligible employees may participate in the company’s benefit programs. Applicants must be authorized to work in the United States full-time without company sponsorship. Smith Brothers Insurance, LLC is an equal opportunity employer.

Requirements

At least 3 years of mid-market commercial lines account management experience is preferred.
An active Property & Casualty license is required.
A high school diploma or equivalent is required.
Strong client service and relationship-building skills.
Working knowledge of commercial insurance coverages and policy administration.
Ability to manage day-to-day client service activities and resolve routine issues.
Understanding of underwriting principles and carrier relationships.
Experience supporting commercial insurance accounts, renewals, and policy documentation.
Strong organizational skills and attention to detail.
Effective problem-solving skills and sound judgment.
Professional verbal and written communication skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Ability to work collaboratively with clients, carriers, and internal teams.
Commitment to learning and professional development.
Comfort working in a fast-paced, team-oriented environment.
Proficiency with Microsoft Office, agency systems, carrier platforms, and AI tools.
Self-motivation, adaptability, a positive mindset, strong work ethic, and resilience.
Ability to view computer monitors for extended periods.
Authorization to work in the United States full-time without company sponsorship.

Nice To Haves

Bachelor’s degree preferred.
Applied EPIC experience preferred.

Responsibilities

Manage a portfolio of commercial insurance accounts with varying levels of complexity.
Process policies, endorsements, certificates, audits, binders, claims, and coverage changes.
Support renewals by gathering information, preparing documentation, and coordinating timelines.
Review policies and account documentation for accuracy and completeness.
Prepare applications, loss runs, schedules, coverage summaries, and other client-facing materials.
Respond to client, carrier, and internal service requests in a timely and professional manner.
Maintain accurate client records, exposure information, and policy documentation in agency systems.
Build and maintain effective working relationships with clients, carriers, and internal team members.
Assist with carrier marketing efforts and renewal preparation as directed.
Identify and escalate coverage concerns, service issues, or account challenges when appropriate.
Maintain knowledge of insurance products, coverages, carrier resources, and market trends.
Follow agency procedures, quality standards, and documentation requirements.
Participate in training, professional development, and agency initiatives.
Work on projects and perform other duties as assigned.
Use Microsoft Office, including Excel, agency systems, business technologies, and AI tools such as Copilot and ChatGPT to support work and efficiency.
Collaborate across teams to support clients and agency goals.
Demonstrate alignment with the company’s purpose, values, and culture.
Share knowledge and support team members when needed.