Account Manager - Columbus

Visterra Landscape Group • Columbus, OH

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About The Position

The Account Manager oversees existing landscape maintenance, sweeping, and snow removal accounts in the Columbus area. The role provides superior customer relations, grows enhancement sales, and promotes Oberson's additional service lines to clients. The Account Manager partners with Superintendents to meet quality goals, the Branch Manager to support safety and EBITDA goals, and the Territory Sales Manager to support gross revenue goals. The position requires extensive field travel and coordination with clients, field leadership, and subcontractors.

Requirements

• At least 1 year of experience in the landscape industry or a horticulture-related field.
• Proficiency with MS Office.
• Valid driver's license and a clean driving record over the past three years, in compliance with company policy.
• Ability to travel up to 90% of the time.
• Working knowledge of maintenance, sweeping, and snow removal equipment and vehicles.
• Ability to pass a background check.
• Physical capability to perform job responsibilities in the field.
• Strong analytical and organizational skills, including the ability to meet deadlines accurately and consistently.
• Excellent attendance and punctuality, with a proactive, team-oriented mindset.
• Highly responsive to client needs and able to build strong, lasting customer relationships.

Nice To Haves

• Degree preferred.
• Experience utilizing Aspire.

Responsibilities

• Ensure site and team safety by maintaining a clean, operational vehicle, identifying hazards, and promoting safety awareness in alignment with NALP Safety Award goals.
• Serve as the primary point of contact for assigned client accounts across maintenance, sweeping, ice control, and enhancement services.
• Build strong client relationships through consistent communication and a positive customer experience.
• Oversee service delivery, ensure contractual obligations and quality standards are met, and proactively address minor quality concerns.
• Drive account renewals by sustaining service excellence, managing expectations, and identifying opportunities to extend client partnerships.
• Use Aspire and Company Cam to maintain CRM accuracy, create proposals, document site visits, and support operational tracking.
• Collaborate with Superintendents, field leadership, and subcontractors on enhancement projects and service issues.
• Identify enhancement opportunities aligned with client goals and prepare accurate proposals and pricing.
• Represent Oberson's professionally, engage in industry groups, and stay aware of market trends affecting customer needs.
• Support business development through relationship-building, field visibility, and contributions to sales initiatives.
• Promote compliance with the Visterra Safety Program and contribute to achieving an NALP Safety Award.
• Maintain at least 95% client retention measured in dollars, sell enhancements at or above a 60% gross margin, and support the 2025 goal of $500,000 in enhancement sales across assigned accounts.

Benefits

• Paid time off
• Health and wellness coverage
• 401(k) retirement savings plan with a company match
• Excellent compensation package
• Comprehensive suite of benefits
• Challenging and rewarding working environment with opportunities to develop and grow professionally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed