Account Manager - Columbus

Visterra Landscape Group•Columbus, OH

1d•$60,000 - $80,000

About The Position

The Account Manager oversees existing landscape maintenance, sweeping, and snow removal accounts, serving as the primary point of contact for assigned clients. The role focuses on strong customer relationships, excellent service delivery, account renewals, and increasing enhancement sales while promoting Oberson's additional service lines. The Account Manager partners with Superintendents to achieve quality goals, the Branch Manager to meet safety and EBITDA goals, and the Territory Sales Manager to support gross revenue goals. The position requires regular field engagement, collaboration with field leadership and subcontractors, and use of Aspire and Company Cam for CRM records, proposals, site-visit documentation, and operational tracking. It also supports safety, profitability, client retention, and enhancement-sales targets. Travel may be up to 90% of the time. Oberson's offers competitive compensation based on experience and qualifications. The listed annual range is $60,000 to $80,000. Visterra describes the work environment as challenging and rewarding, with opportunities for professional development and growth.

Requirements

At least 1 year of experience in the landscape industry or a horticulture-related field; a degree is preferred but not required.
Proficiency with Microsoft Office.
Valid driver's license and a clean driving record over the past three years, in compliance with company policy.
Ability to travel up to 90% of the time.
Working knowledge of maintenance, sweeping, and snow removal equipment and vehicles.
Ability to pass a background check.
Physical capability to perform job responsibilities in the field.
Strong analytical and organizational skills, including the ability to meet deadlines accurately and consistently.
Excellent attendance and punctuality, with a proactive, team-oriented mindset.
Responsiveness to client needs and ability to build strong, lasting customer relationships.

Nice To Haves

Degree in a landscape- or horticulture-related field.
Experience using Aspire.

Responsibilities

Ensure site and team safety by maintaining a clean, operational vehicle, identifying hazards, and promoting safety awareness in alignment with NALP Safety Award goals.
Serve as the primary point of contact for assigned client accounts across maintenance, sweeping, ice control, and enhancement services.
Build strong client relationships through consistent communication and a positive customer experience.
Oversee service delivery to ensure contractual obligations and Oberson's quality standards are met, and proactively address minor quality concerns.
Drive account renewals by sustaining service excellence, managing expectations, and identifying opportunities to extend client partnerships.
Use Aspire and Company Cam to maintain CRM accuracy, create proposals, document site visits, and support operational tracking.
Collaborate with Superintendents, field leadership, and subcontractors on enhancement projects and service issues.
Identify enhancement opportunities and prepare accurate proposals and pricing.
Represent Oberson's professionally, engage in industry groups, and stay aware of market trends affecting customer needs.
Support business development through relationship-building, field visibility, and contributions to sales initiatives.
Promote full team compliance with the Visterra Safety Program and contribute to achieving an NALP Safety Award.
Maintain at least 95% client retention measured in dollars and sell enhancements at or above a 60% gross margin.
Support the 2025 goal of $500K in enhancement sales across assigned accounts.