Account Manager-Utility Company

Allied Universal • Oakland, CA

4d • Onsite

About The Position

Allied Universal® is hiring an Account Manager. As an Account Manager, you will lead the day-to-day security operations for a highly visible client, protecting people, property, assets, and business operations while building a high-performing security team. You will lead with professionalism, accountability, and sound judgment—assessing risks, managing incidents, strengthening client and employee relationships, and ensuring the account consistently delivers quality service and operational excellence. This is an opportunity to make a meaningful impact while supporting both Allied Universal’s culture and the mission of a client whose services enable businesses and people to operate every day.

Requirements

• Four-year degree in Criminal Justice, Business Administration, Security Management, or a related field preferred; a degree may be substituted with ten (10) years of proven security leadership experience in a corporate environment
• At least two (2) years of business management, operations, supervisory, or account leadership experience; additional experience may be required based on the size and scope of the client account
• Demonstrated leadership experience managing security officers, supervisors, or similar operational teams in a corporate, contract security, military, law enforcement, or facilities environment
• Proven ability to assess risk, manage incidents, solve problems, and make timely, sound decisions in a fast-paced operational environment
• Strong verbal and written communication skills, with the ability to communicate effectively with security teams, client stakeholders, executives, emergency responders, and Allied Universal leadership
• Professional presence and sound judgment when interacting with executives, business partners, employees, visitors, and emergency responders
• Proven ability to build trusted client relationships while maintaining a strong customer service mindset
• Demonstrated people-management skills, including the ability to hire, develop, motivate, inspire performance, and retain a quality security team
• Natural curiosity and willingness to understand the client’s business, culture, mission, risks, operating environment, and security needs
• Ability to manage multiple priorities, complex situations, diverse employees, and evolving client requirements
• Ability to work collaboratively while taking ownership, acting independently, and demonstrating sound judgment
• Proficiency with web-based applications and computer systems, including Microsoft Office
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business

Nice To Haves

• Previous contract security account management experience
• Previous payroll, billing, scheduling, or WinTeam experience
• Law enforcement, military, or facilities management experience
• Experience managing security programs within a corporate environment
• Knowledge of security systems, including CCTV, access control, and badge administration
• American Society of Industrial Security (ASIS), Certified Protection Professional (CPP), or related security certification
• Graduate of a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer

Responsibilities

• Lead Security Operations: Own day-to-day account operations, ensuring the protection of people, property, assets, and business operations while maintaining high-quality security services
• Lead and Develop Security Teams: Hire, coach, develop, motivate, recognize, and retain security officers and supervisors while maintaining clear accountability and a strong customer service mindset
• Manage Risk and Incidents: Assess, identify, communicate, and manage security risks, operational issues, incidents, and emergency situations; make timely decisions and appropriately engage client and Allied Universal leadership when escalation or additional support is needed
• Strengthen Client Relationships: Serve as a trusted account leader and primary partner to client executives, business partners, employees, and visitors, communicating regularly regarding program performance, risks, incidents, staffing needs, emerging issues, and recommended solutions
• Support Client Culture and Mission: Develop a strong understanding of the client’s business, culture, mission, operating environment, and security needs while fostering alignment between the client and Allied Universal
• Drive Operational Excellence: Ensure contract requirements, reporting, post orders, procedures, training, compliance expectations, and site-specific operating standards are consistently met
• Manage Staffing and Financial Performance: Meet contractual scheduled hours through effective management of staffing, scheduling, overtime, payroll, billing, and other operational processes while supporting financial goals
• Coordinate Training and Onboarding: Partner with recruiting and support teams to identify, interview, hire, onboard, and retain quality candidates; coordinate and/or conduct site-specific onboarding, on-the-job training, client-specific training, and annual refresher training
• Manage Resources and Readiness: Maintain appropriate inventories and readiness of uniforms, equipment, supplies, vehicles, and other account resources
• Use Business Systems: Utilize business systems, including WinTeam, for scheduling, billing, reporting, and operational management, interpreting information and taking appropriate follow-up action
• Maintain Compliance: Enforce Allied Universal policies and ensure employee concerns are appropriately addressed while maintaining accurate personnel records and account documentation

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager