Account Manager

KORTX•Berkley, MI

22h•Hybrid

About The Position

As a KORTX Account Manager, you’ll play a key role in managing client relationships and driving successful, managed service digital advertising campaigns. You’ll work directly with agencies and brand-direct clients to understand their goals, coordinate execution with internal teams, and ensure campaigns deliver results. This is a client-facing role that blends strategy, communication, and coordination of hands-on campaign management. Our office is in Berkley, MI, and local candidates are preferred.

Requirements

3+ years of experience in programmatic advertising or digital media.
3+ years in a client-facing role with proven relationship management skills.
Ability to build lasting client relationships and provide exceptional service.
Strong understanding of digital marketing platforms and trends.
Strategic thinker with excellent decision-making and problem-solving skills.
Exceptional communication, presentation, and organizational skills.
Ability to manage multiple projects simultaneously and adapt to changing priorities.
Hands-on experience with AI tools, such as ChatGPT & Claude, and how they can enhance communication, reporting, and workflow efficiency.
Experience with working with DSPs and various media platforms: specifically The Trade Desk, Google Ads and Meta Ads.

Responsibilities

Manage a portfolio of digital advertising accounts, including both agency and direct brand clients.
Lead as the primary point of contact for clients—facilitating communication, updates, problem solving and campaign reporting.
Partner with Account Executives to identify client goals and develop strategies that lead to client growth and retention.
Oversee campaign execution through coordination with internal teams—ensuring projects are completed on time, within budget, and exceed performance objectives.
Monitor campaign results, compile reports, and provide actionable insights to drive optimizations.
Maintain strong, proactive client relationships through excellent service and consistent communication.
Lead as the primary point of contact for clients, facilitating regular communication, updates, and presentations.
Monitoring and manage project timelines and milestones to ensure on-time, within-budget delivery.
Manage the trafficking of media campaigns and logistics for successful campaign rollouts through the client service desk (Jira).
Provide support for tag management, including QA, troubleshooting, and client support.
Compile campaign reports and provide insightful analyses to support data-driven decision-making and optimizations.
Monthly billing and reconciliation in collaboration with the finance team.
Attend industry events and travel as needed to meet with clients.
Contribute to organizational initiatives and continuous process improvements.