Account Manager (ONSITE IN NYC)
About The Position
We are hiring our first dedicated Account Manager — a blueprint hire who will define how the AM function scales. This is not pure customer support. This is revenue ownership. A fintech infrastructure company building autonomous employee management systems across payroll, tax compliance, benefits, IT, and HRIS. The company has: 5x+ revenue growth year-over-year, Hundreds of millions in payments processed, 1,000+ customers, Scaling from 40 → 100 employees this year, Strong investor backing. The product is AI-first and designed to replace legacy incumbents in payroll and back-office automation.
Requirements
- 2–3+ years B2B sales or account management
- Experience owning a book of business
- Proven retention + expansion performance
- Executive QBR experience
- Fintech background (strong preference)
- Strong business acumen
- Highly organized, startup pace comfort
- NYC-based, 5 days in-office
Nice To Haves
- Experience at modern fintech companies (Ramp, etc.)
- Built AM/CS processes from zero
- Strong expansion performance track record
- Strong product/technical fluency
Responsibilities
- Own ~30–40 accounts
- Drive retention and expansion (~50/50 split)
- Run executive QBRs
- Identify churn risk proactively
- Convert monthly customers to annual
- Drive multi-million-dollar portfolio growth
- Help build the AM playbook from scratch
- Quarterly expansion targets
- Retention and gross revenue protection
- Executive-level business reviews
- Opportunity identification and deal execution
- Customer health monitoring
- Cross-functional escalation with Support/Product/Engineering
- Building scalable AM processes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
