Account Manager (Onsite)

Taylor Communications•Monroe, MN

19h•Onsite

About The Position

Venture Solutions, Inc. is looking for an Account Manager to join our onsite team in Arden Hills, MN. The Account Manager role is responsible for ensuring the smooth operation of accounts, for ensuring client satisfaction and revenue optimization by proactively managing the client relationship. The Account Manager role primarily serves as the owner of small to mid-sized account success. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment. This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship.

Requirements

Effective communication skills with the ability to convey information in emails, project collaboration tools, reports & meetings
Utilizing analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions
Collaborate with internal and external partners. Work together with different teams, sharing information and expertise, to achieve common goals. Foster cross-functional teamwork across various departments
Good Interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration
Proven ability to perform efficiently under tight deadlines without compromising quality or standards
U.S. citizenship

Nice To Haves

Experience in the banking or credit union space

Responsibilities

Responsible for overall health of assigned book of business
Coordinate and execute advanced daily tasks for assigned clients. This could include change management requests, open orders report, JIRA updates and tracking, etc
Assist in billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies
Perform daily tasks such as job tracking & job reconciliation
Generate and provide reports to clients or internal teams as
Monitor open tickets and assist in ticket management and resolution
Handle basic file reconciliation, including validating incoming files and monitoring processing to ensure accuracy
Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects
Processes pulls , holds, monitors & administer incidents (VINs) and simple change requests according to client needs using internal project management tools
Ensure SLA & quality metrics are being met