Account Manager – Onsite (Irvine, CA)
Rocket Mortgage•Irvine, CA
•Onsite
About The Position
Rocket Close is seeking an Onsite Account Manager to support our growing partnership with West Capital Lending. This role sits full-time onsite in Irvine, CA and serves as the key liaison between teams—driving communication, resolving escalations, and improving day-to-day operations. As WCL continues to scale, this position plays a critical role in ensuring efficient pipeline support, faster issue resolution, and a strong, visible partnership presence.
Requirements
- Account management, operations, or mortgage/title experience
- Strong communicator who thrives in a fast-paced, partner-facing environment
- Organized, detail-oriented, and solution-focused
Responsibilities
- Act as the primary liaison between WCL and Rocket Close for escalations and transactional support
- Facilitate quick issue resolution through real-time communication (phone, IM, email)
- Partner with WCL teams to troubleshoot files, provide status updates, and support pipeline management
- Build relationships through daily onsite engagement, floor walks, and team interaction
- Attend meetings and provide visibility into operational and partnership trends
- Support administrative requests, routing questions and ensuring the right teams are engaged
Benefits
- perks and health benefits
- medical, dental, and vision benefits
- 401K retirement plan
- paid-time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
