Account Manager – Onsite (Irvine, CA)
Rocket Companies•Irvine, CA
•$70,304 - $121,500•Onsite
About The Position
Rocket Close is seeking an Onsite Account Manager to support our growing partnership with West Capital Lending. This role sits full-time onsite in Irvine, CA and serves as the key liaison between teams—driving communication, resolving escalations, and improving day-to-day operations. As WCL continues to scale, this position plays a critical role in ensuring efficient pipeline support, faster issue resolution, and a strong, visible partnership presence.
Requirements
- Account management, operations, or mortgage/title experience
- Strong communicator who thrives in a fast-paced, partner-facing environment
- Organized, detail-oriented, and solution-focused
Responsibilities
- Act as the primary liaison between WCL and Rocket Close for escalations and transactional support
- Facilitate quick issue resolution through real-time communication (phone, IM, email)
- Partner with WCL teams to troubleshoot files, provide status updates, and support pipeline management
- Build relationships through daily onsite engagement, floor walks, and team interaction
- Attend meetings and provide visibility into operational and partnership trends
- Support administrative requests, routing questions and ensuring the right teams are engaged
Benefits
- medical
- dental
- vision benefits
- 401K retirement plan
- paid-time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
