Account Manager - Austin, TX

Booking.com • Austin, TX

1d • Onsite

About The Position

Booking.com (USA), Inc. is seeking a full-time Account Manager for its Austin, Texas office. The role focuses on managing a portfolio of accommodation partners, developing productive relationships, and helping partners grow their businesses while strengthening Booking.com's market presence. The Account Manager serves as a key point of contact, guides partners in using Booking.com products, and works to ensure strong availability and competitive pricing for customers. The position includes up to 50% business travel and requires living within a commutable distance of the assigned office. Relocation and visa assistance are not provided.

Requirements

• Live within a commutable distance of the assigned office location.
• Demonstrated problem-solving ability and a results-driven approach.
• Proactive and flexible, able to work independently and collaboratively.
• Strong prioritization skills and ability to manage workload efficiently.
• Strong written and verbal communication skills, including the ability to establish rapport and articulate ideas persuasively.
• Ability to influence partners by phone and in person and guide them toward mutually beneficial strategies.
• Attention to detail and ability to analyze data and communicate insights effectively.
• Ability to promote collaboration and open communication, and to consider others' perspectives through active listening and dialogue.

Responsibilities

• Proactively connect with partners through calls, in-person meetings, and internal communications to develop their business.
• Serve as the point of contact for a portfolio of partners, answer their questions, and support a smooth and successful partner experience.
• Build enduring relationships with accommodation partners through performance conversations and consistent engagement, helping them provide strong availability and competitive pricing.
• Learn and explain Booking.com products and help partners use them effectively.
• Analyze internal data to identify and prioritize partners with growth opportunities.
• Identify and connect with potential partners to grow the network and enrich travel experiences.
• Resolve customer-service critical issues within the partner portfolio in ways that benefit the business, partners, and travelers.
• Support the organization of partner workshops, webinars, and other events, and participate in those events.
• Travel for business, including face-to-face partner engagement, up to 50% of the time.

Benefits

• Medical, life, and disability insurance.
• Annual paid time off and paid leave, including parent, grandparent, bereavement, sick, and care leave.
• Product discounts for the employee, friends, and family, including automatic Genius Level 3 status.
• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership.
• Collaborative, friendly, and diverse culture.
• Referral Program.
• Additional annual or quarterly bonus potential, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed