Account Manager - Hospital

Allied Universal • Jacksonville, FL

3d

About The Position

Allied Universal is hiring an Account Manager for a hospital in Jacksonville, Florida. The Account Manager leads daily security operations and is responsible for the safety and well-being of the people and places under the account’s protection. The role guides, develops, and motivates security officers and supervisors to provide high-quality service, while ensuring that client requirements and operational standards are met. The listed salary is $64,480.

The Account Manager oversees staffing and scheduling, payroll, employee performance and relations, client relationships, security incidents, training, safety, site standards, and inventory. The role uses AI-powered scheduling technology to meet contracted hours and minimize unbilled overtime. Allied Universal describes opportunities for career growth and access to industry training and certifications.

Requirements

• High school diploma or equivalent.
• Meet applicable state and/or local licensing requirements, which may be required before employment.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen, including the ability to manage staffing levels, minimize non-billed overtime, and manage turnover costs.
• Planning and organizational skills to control costs related to inventory, including uniforms and equipment.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Manage scheduling with AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary client contact and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and coordinate with clients and internal teams.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels, turnover costs, and inventory-related costs.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career growth opportunities.
• Access to industry training and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED