Account Manager, Meritain Health (Northeast)

CVS Health•Work At Home-New Jersey, CT

2d•$46,988 - $112,200

About The Position

The Account Manager examines sales, account management, and business retention metrics for products and services to support profitable growth and other business objectives. The role provides client management support to a team of Account Executives, with a focus on client and member satisfaction and achievement of financial objectives. The Account Manager analyzes complex client data, account performance, and market trends to find opportunities for account expansion, upselling, and cross-selling. In partnership with Account Executives, the role develops account plans and strategies, may participate in client business reviews, and works with internal teams to align strategies and improve the customer experience. The position also creates client presentations, proposals, and reports; proactively manages accounts and resolves issues; coordinates delivery of client projects, products, and services; assesses account risks and develops mitigation plans; and supports Open Enrollment or Health Fairs as needed. This full-time role requires residence in the Eastern Standard Time zone and 10–20% travel within the United States. The anticipated work schedule is 40 hours per week. The pay range is $46,988 to $112,200, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

2–5 years of health insurance industry and account management experience.
Strong reporting knowledge, such as Ready Data and Tableau.
Proficiency with Outlook, Word, PowerPoint, Teams, and Salesforce.
Must reside in the Eastern Standard Time zone.
Travel 10–20% of the time within the United States.
High school diploma and 4 years of relevant experience.

Nice To Haves

Strong critical-thinking, time-management, and organizational skills.
Self-funded insurance experience.
Stop-loss knowledge.
Residence in the northeastern United States, specifically Connecticut, Pennsylvania, New York, or New Jersey.
Bachelor’s degree.

Responsibilities

Examine sales, account management, and business retention metrics to support profitable growth and business objectives.
Provide client management support to a team of Account Executives, focusing on client and member satisfaction and financial objectives.
Analyze client data, account performance, and market trends to identify account expansion, upselling, and cross-selling opportunities.
Partner with Account Executives to develop account plans and strategies that maximize revenue, mitigate risks, and achieve growth targets.
Participate in client business reviews, discuss performance metrics, identify areas for improvement, and recommend ways to optimize outcomes.
Collaborate with sales, marketing, product, and other internal stakeholders to align account strategies and enhance customer experience.
Design and deliver client presentations, proposals, and reports to demonstrate performance, highlight opportunities, and drive engagement.
Proactively manage accounts, resolve issues, and support a smooth and positive client experience.
Coordinate with cross-functional teams to ensure timely, accurate delivery of client projects, products, and services.
Identify and assess risks in client accounts and develop mitigation strategies and action plans.
Participate in or support Open Enrollment and Health Fair needs.