Executive Director, Business Transformation, Meritain Health

CVS Health•Hartford, CT

About The Position

Meritain Health, an Aetna Company, is a third-party administrator primarily serving self-funded employers and one of the nation’s largest administrators of health benefits. It combines the resources of a national carrier with the flexibility and service of an independent local administrator and includes its Pharmacy Benefits Manager. The Executive Director, Business Transformation will lead the strategy, governance, and execution of a multi-year business and technology transformation to advance Meritain’s strategic priorities, improve operational performance, enhance the customer experience, and support scalable growth. The role partners with the executive team and key stakeholders to align business priorities with technology investments and delivery. It oversees the transformation roadmap, operating model, governance framework, business readiness, and change management strategies needed to achieve measurable outcomes. Working closely with business and technology leaders, this executive will lead initiative prioritization, resource alignment, implementation planning, and value realization across the transformation portfolio. The position also builds and develops a high-performing transformation team and fosters collaboration, transparency, continuous improvement, and accountability for measurable business results.

Requirements

12+ years of progressive leadership experience in business transformation, strategy execution, operational excellence, program management, consulting, or technology-enabled change initiatives.
10+ years of experience leading large-scale, cross-functional transformation programs with enterprise-wide impact.
Mastery of enterprise business transformation leadership, including strategy, operating model design, governance, roadmap development, execution, and value realization across complex, multi-year initiatives.
Deep expertise in technology-enabled transformation, with demonstrated success translating business strategy into prioritized capabilities, requirements, and scalable solutions that improve operational performance and customer outcomes.
Strong strategic planning and program leadership skills, including prioritization, resource allocation, risk and dependency management, performance measurement, and delivery of measurable business results.
Executive-level stakeholder management and influence, including the ability to align senior leaders, facilitate complex decision-making, and drive accountability across cross-functional teams.
Expert problem-solving and analytical capabilities, including evaluating complex business challenges, balancing competing priorities, and implementing sustainable solutions in dynamic environments.
Demonstrated success leading organizational change, including process redesign, business readiness, communications, stakeholder engagement, training, and adoption of large-scale business and technology transformations.
Experience establishing and monitoring KPIs, benefits realization metrics, adoption measures, and operational performance indicators to assess progress and business impact.
Proven ability to build and develop high-performing teams and foster collaboration, continuous improvement, accountability, and execution excellence.
Exceptional communication, executive presence, and adaptability, with the ability to influence diverse audiences, navigate ambiguity, and lead organizations through sustained transformation.
Strong work ethic, self-starter approach, and ability to be highly productive in a dynamic, collaborative environment.

Responsibilities

Lead the business transformation function and partner with technology leadership to deliver a multi-year transformation program aligned with organizational strategy and business objectives.
Establish and oversee the transformation roadmap, including program scope, sequencing, milestones, business readiness, and value realization.
Translate business strategy into prioritized capabilities, requirements, operating model changes, and delivery plans in partnership with business and technology leaders.
Maintain executive-level visibility into transformation progress, risks, dependencies, organizational readiness, and business outcomes.
Design and manage governance structures, decision-making forums, executive reporting, dependency management, and escalation processes.
Lead cross-functional process redesign, business readiness, change management, stakeholder engagement, communications, training, and adoption efforts.
Define and monitor key performance indicators, adoption metrics, benefits realization measures, and operational performance indicators.
Identify and mitigate transformation risks, resource constraints, organizational impacts, and readiness gaps.
Communicate priorities, progress, decisions, risks, and impacts to executive sponsors, business leaders, technology teams, and key stakeholders.
Build and develop a high-performing transformation team capable of leading complex, technology-enabled change initiatives.
Drive accountability through clear performance expectations, coaching, talent development, and performance management.
Foster a culture of collaboration, transparency, continuous improvement, and accountability for measurable business results.