Account Manager, Amazon

Stanley 1913•Seattle, WA

2d•$110,000 - $140,000

About The Position

The Account Manager, Amazon is responsible for managing and growing Stanley 1913’s Amazon Canada business while also supporting the Amazon US business driving synergies across North America and end to end ownership. This role supports sales, profitability, market share, assortment, inventory, merchandising, and retailer relationships for Amazon Canada. In parallel, the Account Manager serves as the central role for Amazon North America promotions, seasonal programs, catalog management, and forecasting partnership, collaborating across Sales, Marketing, Commercial/Merchandising, Finance, Demand Planning, Customer Experience, and Supply Chain to deliver integrated, on-time execution. Success in this role requires strong commercial judgment, project management, analytical capabilities, attention to detail, and the ability to coordinate complex programs across multiple stakeholders with a focus on short and long term opportunities.

Requirements

Bachelor’s degree in Business, Marketing, or related field
5+ years of experience in ecommerce, account management, sales, retail, merchandising, or program management.
Experience supporting Amazon, working in Amazon Vendor Central or Seller Central.
Demonstrated ability to manage cross-functional projects with multiple workstreams and deadlines.
Strong analytical and problem-solving skills.
Advanced proficiency in Excel and business reporting tools.
Strong written, verbal, and presentation skills.
Excellent organizational skills and attention to detail.
Ability to balance day-to-day account execution with longer-term program planning.
Ability to work effectively in a fast-paced environment with changing priorities.

Nice To Haves

Experience managing $10M+ Amazon business.
Experience in consumer products, retail, or a seasonal product category.
Familiarity with ecommerce merchandising, retail media, promotional planning, and inventory management.
Experience coordinating programs across multiple countries or markets.
Experience preparing executive-level business reviews and performance updates.

Responsibilities

Deliver Amazon Canada net sales, profitability, and market share objectives through strategic short term and long term planning.
Manage day-to-day communication and business operations with Amazon Canada Vendor and Retail teams.
Execute account strategies and annual priorities aligned with the broader North America Amazon plan both short term and long term.
Monitor weekly and monthly business performance, identifying risks, opportunities, and recommended actions.
Support annual operating plans, forecasts, retailer negotiations, and joint business planning.
Prepare business reviews, performance recaps, and leadership updates.
Partner with internal teams to resolve operational, catalog, inventory, and customer experience issues.
Build effective working relationships with Amazon and internal cross-functional stakeholders.
Partner with Performance Marketing and Brand Marketing teams to align seasonal media plans with commercial priorities.
Coordinate product priorities, promotional timing, content needs, and campaign inputs.
Identify opportunities to improve traffic, conversion, and customer experience through enhanced merchandising.
Monitor product detail page readiness, catalog accuracy, search visibility, buyability, and content compliance inclusive of item and pdp status, walking the store, etc.
Support new-item setup, product variation management, and catalog issue resolution.
Consolidate insights across sales, marketing, promotions, inventory, and digital merchandising.
Proactively identify cost savings and risk mitigation plans
Serve as the central lead for North America seasonal programs, promotions, and key tentpole events across Amazon US and Canada.
Own and maintain the annual Amazon promotional and seasonal calendar, ensuring alignment across sales, commercial/merchandising, marketing, demand planning, supply chain, and finance.
Lead end-to-end planning and execution for promotions and strategic seasonal moments.
Translate seasonal strategies into clear project plans from planning and forecasting to execution.
Support and analyze product prioritization based on event relevance, demand potential, and commercial objectives.
Plan and execute promotional submissions, deal eligibility, pricing inputs, funding approvals, and event tracking.
Evaluate promotional economics and investment opportunities in partnership with Finance and account leadership.
Support day-of-event monitoring and issue resolution across pricing, inventory, product availability, and operational execution.
Consolidate post-event/program performance results, insights, and learnings to improve future seasonal programs and promotional effectiveness.
Continuously improve seasonal planning processes, tools, templates, communication routines, and ways of working to drive greater efficiency and executional excellence.
Monitor product detail page readiness, catalog accuracy, search visibility, buyability, and content compliance inclusive of item and pdp status, walking the store, etc.
Partner with Demand Planning and Supply Chain teams to support Amazon North America forecast accuracy and inventory health.
Monitor in-stock performance, replenishment, purchase orders, weeks of supply, and inventory risks.
Coordinate inventory-readiness assessments for US and Canada seasonal events.
Support development of plans to address aged or excess inventory.